Volunteer Manager - Hospice

Crossroads Hospice & Palliative Care•Akron, OH

8d•Onsite

About The Position

The Volunteer Manager ensures every patient who needs volunteer support receives it. This role involves recruiting individuals who understand the importance of this work, training them to provide meaningful care, and matching them with patients whose lives they will directly impact. The planning and management of volunteers are crucial for ensuring they become a consistent presence in patient care. This position handles all aspects of volunteer services, from compliance requirements to scheduling, ensuring that numerous patients experience companionship, families find relief, and volunteers witness the impact of their commitment.

Requirements

Bachelor's degree in health, business management, human resources, social work, or related field
Minimum of two years of experience managing volunteer programs
Valid driver's license with reliable transportation and required automobile insurance
Ability to work independently and collaboratively within an interdisciplinary team
Strong time management, organizational, and interpersonal communication skills

Responsibilities

Recruit, interview, train, and oversee volunteers providing direct patient care and administrative support
Ensure volunteer services meet the mandatory 5% threshold of total patient care hours and maintain accurate documentation
Develop and assign individualized volunteer plans of care for patients receiving direct care volunteer services
Conduct performance reviews, provide ongoing support, and manage volunteer retention efforts
Maintain compliance with all Medicare, state, federal, and accreditation requirements for volunteer programs
Represent the hospice program in the community through outreach, education, and recruitment activities