Volunteer Engagement Manager

United Way of America•Greenville, SC

41d•Onsite

About The Position

United Way of Greenville County mobilizes people and resources to improve lives and strengthen our community. The Volunteer Engagement Manager plays a critical role in this mission by developing, coordinating, and expanding meaningful volunteer opportunities that connect individuals, companies, and groups to United Way's community impact work. This role works collaboratively across departments and partners closely within the department to ensure seamless planning and execution of high-impact volunteer experiences and organizational events.

Requirements

Bachelor's degree or equivalent combination of education and experience.
3+ years of experience in volunteer management, event coordination, nonprofit program management, or related fields.
Strong relationship-building and customer-service skills; comfortable working with corporate leaders, volunteers, and community partners.
Excellent project management skills with the ability to manage multiple events and priorities simultaneously.
Strong communication and presentation abilities.
Ability to work occasionally nights and weekends for special events.
Commitment to diversity, equity, inclusion, and belonging.
Listen to understand and speak to be understood.
Obsess over the details, but don't be a perfectionist.
Strive for best-in-class.
Challenge assumptions without being rude or disrespectful. Know when enough is enough.
Think big and be creative.
Be thoughtful and kind.

Nice To Haves

Experience with volunteer management software and CRM systems preferred.

Responsibilities

Develop and implement a comprehensive volunteer engagement strategy aligned with United Way's mission, priorities, and annual goals.
Create and manage signature volunteer initiatives, including large-scale days of service such as Hands on Greenville Day and Grateful GVL, affinity-group volunteer projects, and hands-on impact experiences such as School Tools and Project Joy.
Identify new opportunities for volunteer engagement that meet community needs and support United Way's programmatic and fundraising goals.
Work closely internally to support event logistics, resource planning, and volunteer integration into major United Way events.
Collaborate with Corporate Engagement, Philanthropy, Marketing & Communications, and Community Impact teams to create cohesive engagement experiences.
Ensure volunteer activities support and elevate United Way's fundraising, marketing, and impact goals.
Serve as the primary point of contact for corporate volunteerism, designing custom volunteer experiences for workplace partners.
Build and maintain relationships with nonprofit partners to assess volunteer needs and match them with corporate and community groups.
Support Corporate Engagement staff by integrating volunteerism into workplace campaigns and year-round engagement strategies.
Lead planning, logistics, and on-site coordination for volunteer events, ensuring high-quality execution, safety, and alignment with impact objectives.
Coordinate venue needs; timelines, supply management, and volunteer roles related to organizational events.
Provide meaningful orientation and storytelling to volunteers to reinforce United Way's mission and deepen understanding of community needs.
Recruit, onboard, and steward a diverse pool of volunteers, including individuals, families, corporate teams, and affinity groups.
Create and deliver volunteer training materials, toolkits, and post-event follow-up.
Manage volunteer recognition and appreciation efforts to strengthen long-term engagement.
Track participation, outcomes, and partner engagement using United Way's CRM and volunteer management systems.
Report regularly on metrics, impact stories, and trends to support fundraising, marketing, and strategic planning.
Partner with Marketing & Communications to highlight volunteer activities and promote opportunities through digital channels.