Volunteer Engagement & Experience Coordinator

BOYS & GIRLS CLUBS OF TAMPA BAY INC•Tampa, FL

About The Position

The Volunteer Engagement & Experience Coordinator is the primary owner of the individual volunteer journey at Boys & Girls Clubs of Greater Tampa Bay. This role serves as the lead point of contact for individual volunteers, overseeing recruitment, onboarding, placement, engagement, and retention across more than 40 Club locations. This position blends relationship-building, project management, and hands-on operational execution. The ideal candidate is energized by championing opportunities to get involved, building strong internal and external partnerships, and managing multiple workflows simultaneously. Success in this role means delivering a seamless, welcoming, and well-organized volunteer experience that meets both volunteer expectations and Club needs. The Coordinator works cross-functionally with Resource Development, Operations, Human Resources, and Club staff to ensure volunteers are well-prepared, appropriately placed, and set up for success—while maintaining compliance, accurate data, and consistent communication. This role also serves as the primary owner of volunteer data management, documentation, and reporting systems.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Minimum of two (2) years of professional experience in volunteer management, project coordination, customer service, sales, account management, or program operations.
Demonstrated ability to manage multiple projects, deadlines, and administrative workflows simultaneously with minimal supervision.
Strong interpersonal and communication skills; comfortable engaging individuals and groups both in person and virtually.
Confidence in public speaking and facilitating training or orientations.
Highly organized and detail-oriented, with strong follow-through and process management skills.
Demonstrated experience with data entry, tracking, reporting, and administrative workflows in a CRM, volunteer management system, or similar database.
Comfortable learning and using new systems and technology, including volunteer platforms, databases, and Microsoft Office.
High level of integrity and discretion when handling confidential information.
Collaborative, adaptable team player who thrives in a fast-paced environment.
Valid driver’s license and reliable, insured transportation.
Ability to travel locally to Club locations across Hillsborough, Pasco, and Pinellas counties.
Occasional evening and weekend availability.
Successful completion of background check and drug screening.

Nice To Haves

Experience working with youth-serving organizations is preferred.

Responsibilities

Serve as the lead point of contact for individual volunteers from initial inquiry through placement and ongoing engagement.
Actively promote volunteer opportunities by clearly communicating the value, impact, and expectations of service.
Build and maintain strong relationships with volunteers to drive engagement, retention, and repeat service.
Develop and manage consistent volunteer communications, including onboarding materials, confirmations, follow-ups, and ongoing touchpoints.
Serve as a brand ambassador for BGCGTB, ensuring a positive, professional, and mission-driven volunteer experience.
Design, manage, and continuously improve a clear and scalable volunteer workflow, including recruitment timelines, onboarding steps, training, placement, and tracking.
Coordinate volunteer placement across 40+ Club locations, balancing volunteer interests, availability, and operational needs.
Maintain an organizational calendar of volunteer opportunities, orientations, and engagement activities.
Collect and evaluate volunteer feedback to inform program improvements and enhance volunteer experience.
Develop tools and resources to support Club staff in effectively managing volunteers on-site.
Enter, track, review, and maintain accurate volunteer records, hours, placements, and documentation within the volunteer and donor management systems.
Process, monitor, and approve volunteer applications, forms, and required documentation in a timely manner.
Track onboarding progress to ensure all required steps (applications, background checks, training, approvals) are completed and documented.
Ensure data integrity, consistency, and compliance across volunteer records, reports, and internal systems.
Run regular reports on volunteer activity, hours, engagement trends, and participation to support internal analysis, grants, and leadership reporting.
Serve as the primary owner of volunteer data systems, identifying opportunities for improved tracking, efficiency, and reporting.
Coordinate and facilitate volunteer orientations and training to ensure readiness and policy compliance.
Partner with Human Resources on background checks, screenings, and required documentation.
Maintain accurate, complete, and up-to-date volunteer records in alignment with organizational policies and risk management standards.
Support organization-wide training initiatives for staff and volunteers as needed.
Collaborate with the Resource Development team to support fundraising events and activities, including planning, logistics, and execution.
Partner closely with Club Directors and Club staff to identify volunteer needs and support effective on-site volunteer engagement.
Support and participate in Corporate Volunteer Group projects aligned with the BGCGTB mission.
Prepare regular updates and monthly summaries for senior leadership on volunteer activity, trends, and upcoming opportunities.