Volunteer Engagement Coordinator

Second Harvest of Silicon Valley•San Jose, CA

1d•$34 - $36•Onsite

About The Position

This role focuses on delivering an excellent volunteer experience by creating a welcoming, inclusive, and engaging environment. The position supports the end to end volunteer experience, educates them about our mission, and expresses appreciation for their service. In addition, this role provides customer service, scheduling assistance, and administrative support for the Volunteer Engagement Department, helping ensure a smooth and positive experience from start to finish.

Requirements

Partnership and Collaboration: Communicates effectively, defines clear handoffs, follows through on commitments, and solves problems with flexibility and good judgment across departments
Strong Time Management: Effectively balances multiple priorities in a fast paced environment
Customer Service Excellence: Brings a service oriented, team based approach to all interactions
Technology Comfort: Strong aptitude for the Microsoft Suite (Word, Excel, Outlook, PowerPoint), systems that support the volunteer experience (Salesforce or HandsOn Connect experience a plus)
Relationship Building: Uses open, timely communication to build trust and values diverse perspectives
Accountability: Takes initiative, works independently, and consistently delivers on commitments
Cultural Competence: Builds effective relationships with individuals from a wide range of socioeconomic and cultural backgrounds
Organizational Skills: Demonstrated ability to plan, organize, and complete work accurately and independently within established timelines
Reliability: Dependable in maintaining assigned work hours
Licensing: Valid California driver's license with a clean DMV record; willingness to drive a personal vehicle as needed
Physical Capability: Ability to safely operate warehouse equipment (a plus)
Schedule Flexibility: Willingness to work some evenings and weekends
Independence: Ability to work steadily with minimal supervision while following standardized procedures

Nice To Haves

Physical Capability: Ability to safely operate warehouse equipment (a plus)
Technology Comfort: Salesforce or HandsOn Connect experience a plus

Responsibilities

Volunteer Engagement
Speak clearly and confidently about Second Harvest's mission, community impact, and internal policies to support volunteer safety
Display a high level of self awareness, empathy, and interpersonal sensitivity to support volunteers through a wide range of situations
Demonstrate an ability to calmly and effectively de escalate tense or emotionally charged situations, using active listening, empathy, and clear communication to guide volunteers toward positive outcomes
Educate volunteers on the scope of our work while expressing genuine gratitude for their partnership
Provide primary coverage at the volunteer front desk, supporting volunteer check ins with warmth, clarity, and enthusiasm
Able to navigate sensitive issues balancing volunteer experience, organizational policies, and program needs, ensuring decisions uphold high standards while preserving strong volunteer relationships
Respond to volunteer inquiries in a timely, friendly, and service oriented manner
Collaborate across departments to support VIP and specialty volunteer activities
Data Stewardship and Scheduling Support
Maintain accurate, up to date volunteer records with strong attention to detail to support a seamless volunteer experience
Proactively review and monitor volunteer data to ensure compliance with organizational policies and requirements
Support scheduling accuracy by maintaining volunteer shifts and ensuring public facing information reflects current needs and expectations
Identify and address data gaps or inconsistencies that could impact volunteer communication, engagement, or experience
Use volunteer management systems thoughtfully to uphold trust, clarity, and consistency throughout the volunteer lifecycle
Volunteer Training and Supervision
Assign sorting projects to appropriate volunteer groups
Assign and train team leaders on project objectives and requirements
Train volunteers on various projects including food sorting, relabeling, and repackaging
Volunteer Recruitment and Retention
Support volunteer retention by consistently delivering a positive, welcoming, and well organized experience
Connect volunteer talent to organizational needs, deepening engagement and community partnership in our mission
Cross Functional Coordination
Collaborate with departments across the organization to support volunteer recruitment, retention, and recognition
Perform additional duties as assigned to support departmental goals and objectives