Volunteer Coordinator / Bereavement Coordinator

Madrona Hospice Care Inc. • Hayward, CA

2d

About The Position

The Volunteer Coordinator / Bereavement Coordinator recruits, trains, coordinates, and supports hospice volunteers while overseeing bereavement support services for patients’ families and loved ones. The role helps ensure patients and families receive compassionate emotional support throughout hospice care and after a patient’s passing. The ideal candidate is organized, empathetic, an effective communicator, and passionate about supporting patients, families, and the community.

The position coordinates volunteer assignments and volunteer records, schedules, training, and service hours; provides ongoing volunteer guidance; and develops community outreach strategies. It also coordinates bereavement follow-up and support, offers grief resources and referrals, and arranges grief groups, memorial services, and related activities as needed. The coordinator collaborates with the interdisciplinary hospice team, maintains accurate documentation and reports, protects confidentiality under HIPAA and organizational policies, and participates in meetings, quality improvement activities, and required training.

The position is full-time and pays $25.00 per hour. A flexible schedule is offered. The posting also notes an ability to convert to full-time based on performance if interested.

Requirements

• Strong written and verbal communication skills.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to work compassionately with patients, families, volunteers, and healthcare professionals.
• Ability to maintain confidential records and manage multiple responsibilities.

Nice To Haves

• Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, Public Health, or a related field.

Responsibilities

• Recruit, interview, onboard, and train hospice volunteers.
• Coordinate volunteer assignments according to patient and family needs.
• Maintain volunteer records, schedules, training documentation, and service hours.
• Provide ongoing guidance and support to volunteers.
• Monitor volunteer participation and ensure compliance with hospice policies and procedures.
• Develop community outreach strategies to attract and retain volunteers.
• Ensure volunteer activities meet applicable hospice requirements.
• Coordinate bereavement support services for families and loved ones after a patient’s death.
• Maintain bereavement records and follow-up schedules.
• Contact grieving families through phone calls, letters, and other approved communication methods.
• Provide emotional support, grief resources, and referrals to appropriate counseling or community services.
• Coordinate grief support groups, memorial services, and other bereavement activities as needed.
• Monitor family needs and refer individuals requiring additional support to qualified professionals.
• Maintain accurate documentation in accordance with hospice policies and applicable regulations.
• Collaborate with the interdisciplinary hospice team to coordinate volunteer and bereavement services.
• Maintain accurate records and prepare reports as required.
• Protect patient and family confidentiality in accordance with HIPAA and organizational policies.
• Participate in team meetings, quality improvement activities, and required training.
• Ensure services are delivered respectfully and in accordance with hospice standards.

Benefits

• Paid sick days
• Paid bereavement leave
• Skills training and development
• Company social events
• Mileage reimbursement for patient-to-patient visits
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed