Volunteer and Community Services Manager (0922) – Natural Resources and Lands Management Division – SFPUC (163110)

City and County of San Francisco•Burlingame, CA

1d•Onsite

About The Position

The Volunteer and Community Services Manager oversees the SFPUC Natural Resources and Lands Management public programs on the Peninsula Watershed, San Francisco and the Right of Way. The manager leads the environmental education, interpretive, trail recreation, stewardship and docent programs related to resource conservation and public access. This position fosters partnerships with community and education groups and leverages volunteer efforts to deliver the programs’ needs. The manager also interfaces with surrounding communities, neighborhood groups, licensees and other regional land management resource agencies in San Francisco and San Mateo County and represents the SFPUC at public and interagency meetings and events.

Requirements

Possession of a baccalaureate degree from an accredited college or university
Four (4) years of experience coordinating or directing volunteers, stewardship, education or related community programs
Possession of a valid and current California driver’s license

Nice To Haves

2 years of supervisory experience
Experience or education in natural resource management, ecology or related field
Expertise interacting with the public in a visitor services role.
Experience using an on-line database to manage reservations, appointments, programs, and/or staff calendars, etc. (e.g., Salesforce, ActiveNet, RecDesk, etc.)
Experience with event and/or program logistics.
Experience with contracts and invoicing.
Adept with Microsoft Office suite, graphics, and mailing software, etc.
Experience working with underserved communities
Fluency in a second language.

Responsibilities

Recruits, hires, trains, coaches, monitors, and directs supporting staff including Volunteer Coordinator, seasonal employees and interns.
Administers the public access program on the Fifield-Cahill Ridge Trail including managing the trail reservation system and database, events, interpretive and related programs and facilities.
Manages the volunteer trail leader program including developing enrichment and educational opportunities, recruitment plans and strategies, program policies and evaluation tools.
Develops and manages the volunteer watershed programs for habitat restoration, trail maintenance, exotic plant removal, field surveys, revegetation, natural resource monitoring, service-learning, and related activities; develops new engagement strategies and stewardship opportunities.
Develops and implements an outdoor environmental education program for the Peninsula watershed that focuses on the protection of water and natural resources and that serves a diversity of communities and ages.
Develops and implements permit program for the Southern Skyline Ridge Trail, works with internal staff to monitor the trail permits and recommends changes and maintains permit information about the trail on the website.
For all programs, assesses results, sets goals and establishes project-related priorities; recommends and implements policies and procedures for volunteer and community programs, works with division staff to identify needs and opportunities for utilization of volunteers; participates as a team member to support the implementation of projects; creates summary reports and develops recommendations.
Manages content and coordinates an interactive website for the Peninsula Natural Resource Division, which includes information about the natural, cultural and water resources protected on the watershed and rights of way lands, events and permits.
Liaisons with external agencies and institutions including other local and regional educational and natural resource entities; participates in regional trail and resource conservation collaborations.
Establishes and maintains contacts and relationships with schools, community groups and leaders, other City departments and representatives of outside agencies; develops and organizes community and departmental events.
Makes presentations to private and public, civic and professional groups about watershed and ROW programs, coordinates with SFPUC public affairs regarding media and press communications.
Develops project plans, budgets and controls expenditures related to public outreach, volunteer programs and community involvement.
Maintains schedules, timesheets, files and records for volunteers, including basic database management and development of statistical data; orders and maintains supplies, tools and equipment for program.
Performs other duties as assigned to Class 0922