Volunteer and Community Engagement Coordinator

Lutheran Family Services Rocky Mountains • Albuquerque, NM

19h

About The Position

The Volunteer & Community Engagement Coordinator leads and oversees volunteer and community engagement programming, ensuring the consistent, effective, and mission-aligned involvement of volunteers and community partners in refugee resettlement services. This position is responsible for volunteer recruitment, training, program coordination, and data tracking, as well as the ongoing support and engagement of volunteers, interns, and service learners. The coordinator manages cultural mentoring and co-sponsorship programming, ensuring appropriate matching, communication, and alignment with client needs and program goals. The role also plans and executes community events and outreach strategies that increase awareness and participation in resettlement efforts. Additionally, the Coordinator builds and maintains strong relationships with community organizations, faith-based groups, and internal staff to enhance collaboration and expand program impact.

Requirements

• Occupational Competencies Community Outreach & Relationship Building: Ability to proactively engage, educate, and build trust with diverse community stakeholders - including faith-based organizations, businesses, and community groups-to generate sustained support, partnerships, and volunteer engagement.
• Volunteer Program Management: Demonstrated ability to recruit, screen, train, schedule, and retain volunteers, interns, and service learners. Skilled in aligning volunteer capacity with program needs and maintaining positive, structured engagement throughout the volunteer lifecycle.
• Cross-Cultural Competence & Inclusive Engagement : Strong cultural humility and the ability to work effectively with individuals from diverse cultural, linguistic, and socioeconomic backgrounds. Ability to foster inclusive environments that support refugee and immigrant communities.
• Training & Facilitation: Confidence and effectiveness in public speaking, leading trainings, and facilitating group learning experiences. Ability to develop training materials and deliver both introductory and ongoing education to volunteers and community partners.
• Program Coordination & Implementation: Ability to manage multiple program components simultaneously, including mentorship or co-sponsorship programs, volunteer placements, and service projects. Skilled in coordinating logistics, tracking participation, and ensuring program goals are met.
• Event Planning & Community Engagement: Experience planning and executing events of varying scale (e.g., community outreach events, recognition events, service projects). Ability to manage details, coordinate stakeholders, and create meaningful engagement opportunities.
• Partnership Development & Stakeholder Collaboration: Proven ability to build and sustain collaborative relationships with internal staff, external partners, and institutions. Skilled in navigating competing needs, addressing challenges, and ensuring alignment across stakeholders.
• Organizational & Administrative Effectiveness: Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. Experience using databases or tracking systems, maintaining accurate records, and producing clear written communication (reports, newsletters, outreach materials).
• Foundational Competencies Capacity Building : Demonstrates initiative and accountability by actively looking for ways to strengthen services by supporting staff and improving systems.
• Equity & Cultural Responsiveness: Applies culturally responsive and trauma-informed approaches when working with diverse clients, staff, and partners.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Collaboration & Relationship Building: Builds trust and effective working relationships with coworkers, clients and community partners.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Written & Verbal Communication: Communicates clearly and effectively with a range of audiences, including staff, funders, employers, community partners and clients.
• Computer Skills: Ability to use databases and Microsoft Office applications (word, excel, and outlook) to manage program data and support reporting and compliance requirements.
• Must maintain a valid driver's license and carry personal auto liability insurance at the level of $100,000/300,000/100,000.
• Frequent regional travel.
• May be required to transport clients in personal vehicle.
• Bachelor's degree (B.A.) from a four-year college or university and two years related experience preferred; Candidates with two to four years of transferable work/volunteer experience may be considered.

Responsibilities

• Conducts outreach presentations to local congregations, businesses, and community groups to educate on refugee resettlement and secure new volunteer teams or co-sponsorship commitments.
• Recruits, screens, and matches volunteers, interns, and service learners to appropriate roles; maintains ongoing communication and recognition efforts to support retention and engagement.
• Designs and delivers onboarding and ongoing training sessions for volunteers and mentors, including creating training materials and leading group workshops or orientations.
• Manages the Cultural Mentoring/co-sponsorship groups by matching mentor teams with families, tracking participation, and coordinating with case managers to prioritize client needs.
• Plans and executes events such as World Refugee Day, volunteer appreciation events, and community service projects, including logistics coordination, promotion, and on-site facilitation.
• Coordinates with internal staff, faith-based partners, and community organizations to align volunteer efforts, resolve challenges, and strengthen ongoing program partnerships.
• Maintains accurate records in the volunteer management database, tracks volunteer hours and donations, and produces monthly reports and communications such as newsletters and social media content.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees