Volunteer Engagement Coordinator
About The Position
Volunteer Engagement Coordinators are responsible for the daily functions and growth of volunteer engagement in our lifesaving and advocacy programs. Coordinators act with urgency to accomplish important objectives and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Coordinators may receive intensive assignments in a particular program, based on organizational needs. Senior coordinators have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish objectives. We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.
Requirements
- 1-2 years’ experience in customer service, volunteer coordination, or similar.
- Advanced written and verbal communication skills.
- Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
- Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
- Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
- Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
- Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
- Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.
- Must have a valid driver's license for at least 3 years, ability to qualify to be added to Best Friends insurance.
Nice To Haves
- 1-2 years’ experience working with volunteers such as training or managing them is preferred, but not required.
- Personal experience with volunteering is a strong plus.
- Bilingual or multi-lingual skills are preferred but not required.
Responsibilities
- Coordinate and conduct volunteer engagement programs; introduce, recruit, and engage with organizations, individuals, and stakeholders to develop and maintain mutually beneficial relationships; implement Best Friends engagement and advocacy strategies; support strategies through communications, events/meetings, service delivery, or other methods.
- Evaluate operational needs: develop, and support group and individual volunteer partnerships to implement programs to meet those needs, connecting community members with the programs and organizations they can be a part of, or that can provide help.
- Lead and empower volunteers and volunteer teams in support of programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity; deliver and lead superior customer service.
- Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
- Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
