VoIP/Telecommunications Engineer - Department of Technology (1043)
About The Position
The City and County of San Francisco (CCSF), Department of Technology (DT), is seeking an experienced VoIP/Telecommunications Engineer who will enhance our customer's telephony experience by leading in the planning, building, and running a resilient, scalable, and cost-effective Unified Communications' system for CCSF through the Citywide VoIP Project. DT's VoIP/Telecommunications team has a long history of providing excellent service to the many departments around CCSF. The team possesses high-level Avaya and Cisco expertise, with experience in migrations, new implementations, upgrades, and ongoing support. The diversity in skillsets and experience is key to ensuring accurate and efficient support of our clients' current environments, as well as vision and passion for the technology on the horizon. In alignment with CCSF's Telecom Modernization Program, the DT VoIP/Telecommunications team is hard at work to migrate our clients off many different, aging Avaya platforms, and onto a centralized and resilient Cisco Unified Communications infrastructure. We consider the unique needs of each of our clients and make our best efforts to meet their needs accordingly. In addition to regular communications, the team is also looking to centralize its many different contact center platforms into a centralized, Enterprise solution, capable of meeting the needs of all clients who need it.
Requirements
- Education: An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
- Experience: Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
- Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. OR Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Nice To Haves
- Strong knowledge of VoIP protocols; SIP, SS7, RTP, TLS, SCCP, H.323, and MGCP.
- Strong knowledge of Unified Communications Manager (CUCM), Unity Connection (CUC), Emergency Responder (CER), Instant Messaging & Presence (IM&P).
- Strong troubleshooting skills in the areas of Unified Communications and Contact Center environments
- Strong understanding of Cisco and or other cloud-based contact center design, implementation, signaling, and operations
- Experience with configuration/deployment/troubleshooting of Cisco Voice Gateways, using both PRI and SIP circuit deployments (8xxx and 44xx series, plus analog VGs)
- Knowledge of contact center scripting best practices, including Webex Contact Center.
- Experience configuring, testing, deploying, and troubleshooting Cisco Webex and Cisco Webex calling (including endpoints)
- Experience configuring, testing, deploying, and troubleshooting Expressway C and E, and configuring MRA
- Experience with Cisco B/C series UCS servers and UCS Manager a plus
- Experience with VMWare ESX 6.x and 7.x
- Knowledge of MS Teams VoIP.
- CCNA/CCNP Collaboration Certification or equivalent knowledge/experience.
Responsibilities
- Implement and support the Core VoIP System at City datacenters.
- Lead two redundant Cisco Unified Border Element (CUBE) pairs utilizing IP Flex SIP Trunk connections to AT&T.
- Lead CCSF departments utilizing DT's Core VoIP system in coordination with the Telecom team.
- Lead and maintain the City's current Avaya infrastructure.
- Lead the migration of 30+ PBX systems to DT's Core VoIP system.
- Implement and support current and future Multichannel Contact Center systems.
- Lead the planning and implementation of the City's collaboration platform(s).
- Mentor and assist in the training of junior engineers.
- Document procedures, configurations, and troubleshooting techniques related to the Unified Communications (UC) environment.
- Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
- Perform related duties as assigned.
Benefits
- Competitive pay, benefits, and retirement options
- Career growth opportunities through training, internal mobility, and subsidized education
- Diverse work environment in a diverse city
- We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
