VOIP Engineer

Resolution Think•West Bethesda, MD

11d•Onsite

About The Position

The VOIP Engineer provides technical support for the configuration, deployment, and maintenance of CISCO VOIP systems for Naval Surface Warfare Center Carderock Division. This position works closely with the VOIP Enterprise Architect to implement, troubleshoot, and sustain telecommunications services across NSWCCD headquarters and detachment sites.

Requirements

Active DoD Secret (Tier 1) security clearance REQUIRED prior to commencement of work
Must be able to complete T1-P1 security processing within 10 days of contract award
Minimum one (1) year experience performing the same or similar work
Demonstrated experience with VOIP systems and telecommunications technologies
Experience with CISCO telecommunications equipment and systems
Background in network infrastructure and IP telecommunications preferred
Working knowledge of CISCO VOIP systems including Cisco Call Manager
Understanding of telecommunications infrastructure and network architecture
Experience with VOIP phone configuration and endpoint management
Familiarity with telecommunications protocols and standards
Knowledge of network troubleshooting tools and techniques
Basic understanding of analog and digital telecommunications systems
Strong troubleshooting and problem-solving abilities
Excellent attention to detail and technical documentation skills
Effective communication skills for working with end users and technical teams
Ability to work independently and as part of a team
Flexibility to work nonbusiness hours (nights and weekends) when required
Customer service oriented with professional demeanor

Nice To Haves

CISCO certifications (CCNA Voice, CCNA Collaboration, or equivalent)
Experience working in government or DoD environments
Familiarity with secured facilities and SCIF telecommunications requirements
Knowledge of DoD IT security requirements and compliance
Experience with telecommunications system migrations
CompTIA Network+ or Security+ certification

Responsibilities

System Configuration & Implementation Assist in configuration, engineering, and formatting of CISCO VOIP systems under direction of VOIP Enterprise Architect
Support deployment of VOIP infrastructure at NSWCCD headquarters and detachment sites
Configure VOIP phones, lines, and endpoints according to established architecture and deployment plans
Execute structured tracking and allocation of VOIP phones/lines across all locations
Perform installations during business and nonbusiness hours (nights and weekends) as needed to minimize operational impact
Technical Support & Troubleshooting Provide routine maintenance and troubleshooting for VOIP systems and endpoints
Diagnose and resolve VOIP system errors, defects, and performance issues
Support Cisco Call Manager functionality, gateway operations, and endpoint connectivity
Respond to technical support requests from end users and government personnel
Document issues, resolutions, and system configurations in accordance with established procedures
Deployment Activities Support migration of legacy telecommunications systems to new VOIP architecture
Assist with programming and interfacing operations to meet deployment milestones
Conduct on-site installations and configurations at headquarters and detachment locations
Participate in deployment trips to primary detachment sites (travel may be required)
Ensure minimal disruption to daily operations during deployment activities
System Integration & Testing Support integration of VOIP systems with existing telecommunications infrastructure
Assist with interfacing between commercial systems inside and outside the fence line
Conduct testing of VOIP functionality, call quality, and system performance
Verify proper operation of analog, copper, network, digital, and VOIP system connections
Support integration with enterprise systems and validate end-to-end functionality
Documentation & Reporting Maintain accurate records of VOIP system configurations and changes
Document deployment activities, configurations, and technical procedures
Track phone/line assignments and inventory across all NSWCCD locations
Prepare technical reports and status updates as required
Contribute to knowledge base and technical documentation library