VOIP Enterprise Architect (TS Clearance)

Pivot Path Solutions•Bethesda, MD

1d•Onsite

About The Position

Pivot Path Solutions, LLC, a government contracting and business solutions firm, is seeking a highly experienced VOIP Enterprise Architect to support the Naval Surface Warfare Center Carderock Division (NSWCCD). This position requires a senior-level professional capable of developing a master-level understanding of complex telecommunications infrastructure and leading deployment efforts with minimal operational impact. The role involves developing and maintaining a deep understanding of existing VOIP and PSTN systems, providing expert guidance on configuration and network architecture for CISCO VOIP solutions, and leading the engineering and formatting of these systems to support telecommunications services at NSWCCD headquarters and detachment sites. The architect will design and implement a VOIP architecture that accommodates NSWCCD's unique infrastructure, including secured spaces and areas with limited network connectivity. Key responsibilities include leading the implementation of new VOIP systems, migrating legacy systems with minimal disruption, ensuring integration with commercial systems, and programming/interfacing operations to meet deployment deadlines. The role also involves developing deployment plans, managing VOIP phones/lines, creating transition plans, coordinating deployment activities to minimize operational impact, and providing sustaining support, routine maintenance, and troubleshooting. The position requires serving as a technical escalation point for complex VOIP system issues.

Requirements

Active DoD Top Secret (Tier 5) security clearance REQUIRED prior to commencement of work
Must be able to complete T1-P1 security processing within 10 days of contract award
Minimum one (1) year experience performing the same or similar work
Demonstrated expertise in VOIP enterprise architecture and CISCO telecommunications systems
Proven experience with large-scale VOIP implementations and migrations
Expert knowledge of CISCO VOIP systems including Cisco Call Manager
Deep understanding of network architecture and telecommunications infrastructure
Proficiency in configuring gateway and endpoint functionality
Experience with integration of legacy systems (analog, copper, PSTN) with modern VOIP architectures
Strong understanding of commercial telecommunications products and solutions
Knowledge of enterprise system integration and interfacing requirements
Exceptional problem-solving and analytical skills
Strong project management and planning capabilities
Excellent communication skills for interfacing with government clients and technical teams
Ability to work independently and lead technical initiatives
Flexibility to work nonbusiness hours (nights and weekends) when required for deployments
U.S. Citizenship is required

Nice To Haves

Experience with government or DoD telecommunications infrastructure preferred
CISCO certifications (CCNA, CCNP, or CCIE Voice/Collaboration)
Experience with Naval or DoD telecommunications environments
Knowledge of DoD security requirements and compliance standards
Experience with secured facilities and SCIF environments
Project Management Professional (PMP) certification

Responsibilities

Develop and maintain master-level understanding of existing VOIP and PSTN systems configuration within two (2) weeks of contract award
Provide expert guidance in configuration, network architecture, and implementation planning for CISCO VOIP solutions
Lead the engineering and formatting of CISCO VOIP systems to support telecommunications services at NSWCCD headquarters and detachment sites
Design and implement VOIP architecture that accommodates NSWCCD's unique infrastructure, including buildings with secured spaces and underground concrete structures with limited network connectivity
Lead implementation of new VOIP systems including migration of all legacy systems to new VOIP architecture with minimal impact to operations
Ensure integration and interfacing into commercial systems, both inside and outside the fence line, including analog, copper, network, digital, and VOIP systems
Lead programming and interfacing operations upon contract award to meet deployment date of 30 September 2026
Ensure full Cisco Call Manager functionality, gateway and endpoint functionality, and integration with necessary enterprise systems
Configure systems using commercial products only, in accordance with government requirements
Develop structured tracking and deployment process for VOIP phones/lines, their allocation, and management
Create comprehensive transition plan describing the transition of existing contractor support to new contractor, including explanation of plan and timeline to be accomplished within two (2) weeks
Coordinate deployment activities to minimize impact to NSWCCD daily operations, including scheduling installations during nonbusiness hours (nights and weekends) when necessary
Plan and execute configuration trips to primary detachment sites (may require travel to multiple locations for no more than 2 working days per site)
Provide sustaining support including routine maintenance and troubleshooting of errors/defects
Assist with deployment and ongoing support to ensure VOIP fleet remains compliant and functional for telecommunications across the base and detachments
Serve as technical escalation point for complex VOIP system issues