VoiP Engineer

Challenger School Human Resources • Sandy, UT

2d • Hybrid

About The Position

Challenger School is seeking a VoiP Engineer to support voice systems, network infrastructure, and physical connectivity across its campuses and corporate offices. This hands-on technical role combines telecommunications support, basic networking, infrastructure installation, and help desk responsibilities. The ideal candidate is an IT professional who values clear standards, documentation, accountability, and practical problem-solving in real-world environments. Work will be performed both at a desk and onsite in classrooms, wiring closets, and equipment rooms.

Requirements

• Experience with telecommunications systems (IP-PBX, VoIP, SIP)
• Basic networking knowledge (TCP/IP, switching, routing)
• Experience troubleshooting voice and carrier services
• Ability to perform physical installation work (cabling, racks, equipment)
• Strong problem-solving and documentation skills
• Help desk or end-user support experience
• Valid driver’s license
• Ability to travel
• Ability to work in wiring closets, equipment rooms, and active environments
• Ability to lift and move IT equipment (up to approximately 40 lbs)
• Ability to use tools for cabling and equipment installation

Nice To Haves

• Experience with Mitel, ShoreTel, or similar systems
• Experience with mobile device management (MDM)
• Experience in multi-site or campus environments
• Familiarity with ticketing and remote support tools

Responsibilities

• Support and maintain IP-PBX and digital phone systems
• Troubleshoot VoIP, SIP, and analog (FXO/FXS) systems
• Perform adds, moves, and changes for telecommunications systems
• Troubleshoot carrier services (POTS, SIP, business voice)
• Apply updates and patches to telecom systems
• Work with carriers and vendors to resolve service issues
• Support mobile device provisioning and management
• Execute switch and router configuration changes using SOPs
• Install and configure network equipment
• Collect diagnostics and assist with troubleshooting network issues
• Work with OEM support for break/fix issues
• Apply updates and patches to network systems
• Install and maintain structured cabling (voice and data)
• Perform wire termination and cable testing
• Install and manage MDF, IDF, and MPOE environments
• Install racks, cable management systems, and related hardware
• Support infrastructure projects, upgrades, and carrier transitions
• Work with contractors and service providers on infrastructure
• Create and maintain standard operating procedures (SOPs)
• Install and replace IT equipment (servers, UPS, desktops, peripherals)
• Follow established deployment and configuration standards for IT equipment
• Provide Tier 1–2 support for assigned systems and services
• Troubleshoot issues via phone, remote tools, and ticketing systems
• Support users across multiple campuses and remote locations
• Document issues and resolutions clearly

Benefits

• Significant Challenger student tuition discounts for children or grandchildren
• Health insurance (full-time only)
• 401(k) retirement plan (full-time only)
• Paid time off (full-time only)
• Mileage reimbursement
• Per diem reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed