VoIP Engineer

TekSynap•Washington, DC

6d•Onsite

About The Position

We are seeking a VoIP Engineer with an active Secret clearance for a full-time position as part of an ongoing contract in Washington, DC. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Active Secret Clearance or higher.
Bachelor's degree in Computer Science, Engineering, Business Management, or a related technical discipline.
Minimum of 4 years of experience supporting Voice over IP (VoIP) and Video Teleconferencing (VTC) infrastructures.
Experience operating and maintaining enterprise telecommunications systems in a production environment.
Experience supporting Moves, Adds, and Changes (MAC) activities for enterprise voice services.
Experience administering VoIP call processing platforms, gateways, and E911 systems.
Experience troubleshooting analog, digital, and IP-based voice technologies.
Experience working independently in a remote support environment while managing multiple priorities.
U.S. Citizenship

Responsibilities

Provide design, installation, operations, maintenance, and sustaining engineering support for enterprise telephone systems across multiple customer sites.
Operate, configure, maintain, and troubleshoot analog, digital, and Voice over IP (VoIP) telephone switching systems.
Perform corrective and preventative maintenance on telephone instruments, cabling, network drops, gateways, and associated telecommunications infrastructure.
Design, procure, install, and integrate new telecommunications cabling, hardware, software, and equipment to extend or enhance existing services.
Support Moves, Adds, and Changes (MAC), including telephone installations, relocations, and connectivity for on-site and remote users.
Configure, maintain, and support VoIP phones, softphones, Wi-Fi phones, call processors, gateways, and E911 systems.
Administer VoIP system interfaces, routing, translations, and programming to ensure reliable voice communications.
Maintain E911 infrastructure, including ANI/ALI databases, routing, interfaces, and emergency call translation services.
Configure and maintain telephone firewall security, review logs, and implement rule-based security policies as directed.
Monitor telecommunications trunk utilization and recommend capacity upgrades to prevent service degradation.
Generate and provide call detail records and reports in support of operational, executive, and security requirements.
Administer enterprise voicemail services, recorded announcements, messaging features, and user account management.
Maintain enterprise telephony features including call forwarding, conferencing, hunt groups, caller ID, speed dialing, call park, call pickup, voicemail, and related services.
Develop and maintain user documentation, operating procedures, and end-user guides for telecommunications services.
Protect the privacy and security of telephone system users and communications.
Support on-call operations, scheduled maintenance windows, and after-hours customer requirements, including major operational events.
Coordinate with Government representatives and technical teams to ensure telecommunications services meet operational requirements.
Demonstrate effective oral and written communication with technical teams, customers, and Government leadership.
Support telecommunications operations within a secure Department of Defense (DoD) environment.
Perform duties in accordance with Government security policies, applicable regulations, and established operational procedures.