VOIP Engineer SME

SAIC•Washington, DC

11h•Onsite

About The Position

SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Provides technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems with in the VOIP infrastructure. Troubleshoots performance issues. Analyzes voice traffic and provides capacity planning solutions.

Requirements

Technical Proficiency
Strong knowledge of VTC protocols (SIP, H.323, RTP) and networking concepts (TCP/IP, firewalls, QoS).
Experience managing VTC equipment such as Poly, Cisco WebEx devices, and Surface Hub systems.
Communication and Support Skills
Excellent verbal and written communication skills for user support and technical documentation.
Ability to work under pressure during live meetings and quickly resolve critical issues.
VTC-Specific: CCIE, Poly Certified Video Engineer (PCVE).
General IT: ITIL Foundation.
10 + years of experience in video teleconferencing support or a related IT field.
Strong organizational and multitasking skills.
Initiative to identify and implement system improvements.
Strong written and oral communications.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Nice To Haves

Previous experience in a federal or enterprise environment is a plus.

Responsibilities

System Administration and Maintenance
Configure, deploy, and maintain VTC endpoints (e.g., Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms).
Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, and scheduling tools.
Perform firmware updates, patch management, and endpoint re-certification as needed.
Ensure systems are compliant with organizational standards, including network configurations like VLANs and QoS.
Troubleshooting and Support
Diagnose and resolve hardware, software, and network issues affecting VTC systems.
Respond to user support tickets and provide on-site or remote assistance for live meetings.
Coordinate with vendors for advanced troubleshooting or hardware replacements.
System Integration and Testing
Integrate VTC solutions with collaboration platforms such as Microsoft Teams, Zoom, and WebEx.
Conduct system testing, including network assessments, audio-video quality checks, and IPV6 compatibility tests.
Validate and deploy certificates for endpoint security.
User Training and Documentation
Conduct training sessions for end users on VTC system operations and meeting management.
Develop and maintain Standard Operating Procedures (SOPs) for troubleshooting, system setup, and maintenance workflows.
Project Execution
Assist in large-scale deployments, including field office upgrades and new installations.
Participate in meetings to discuss project timelines, requirements, and deliverables with internal teams and external partners.