VoIP/Call Manager Engineer

L3HHCM20•Salt Lake City, UT

1d•Onsite

About The Position

L3Harris is seeking an experienced VoIP/Call Manager Engineer to join their team supporting a collateral classified environment. The ideal candidate will have extensive experience with call managers, VoIP phones, and Video Teleconferencing (VTC) systems. This role requires a deep understanding of Risk Management Framework (RMF) requirements to ensure the highest levels of security and compliance.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
Active SECRET security clearance at time of hire.
Proven experience with call managers, VoIP systems, and VTC in a classified environment.
8570\8140 IAM Level 1, or higher, compliant certification (Security+).

Nice To Haves

Experience with Risk Management Framework (RMF) and security compliance.
Excellent problem-solving skills and the ability to work under pressure.
Strong understanding of network infrastructure and protocols.
Familiarity with the Risk Management Framework and its application in securing IT systems.
Strong understanding of RMF and compliance requirements.
Proficiency in configuring, deploying, and maintaining VoIP infrastructures.
Experience with Cisco Call Manager and other leading VoIP technologies.
Solid knowledge of network protocols, firewalls, and security measures.
Excellent problem-solving skills and attention to detail.
Strong written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Previous experience establishing and maintaining Cisco Call Manager and VTC
Cisco Certified Network Associate (CCNA) or higher certification.
Experience with encryption technologies and secure communication protocols.
Background in cybersecurity practices and principles.
Previous experience with RMF as Information Systems Security Manager (ISSM) or Information Systems Security Officer (ISSO)
Experience with tools such as ACAS (Nessus), STIGViewer, SCAP, and Splunk.
Experience as a Linux System Administrator.
Experience with NISPOM, DAAG, JSIG, ICD.
Network+, CCNA, CISSP, RHCSA Certifications.
Direct and relevant experience with Information Security and Cyber Intelligence working in a Department of Defense (DoD) environment.

Responsibilities

Design, configure, deploy, and maintain VoIP and VTC systems in a classified environment.
Implement and manage call manager setups, ensuring reliable VoIP communication across the organization.
Oversee the integration and configuration of VoIP phones and related peripherals.
Administer VTC infrastructure, ensuring seamless operation for all conferencing needs.
Ensure all systems meet RMF requirements, conduct regular audits and compliance checks.
Coordinate with IT security teams to enforce security protocols and safeguard communication systems.
Troubleshoot and resolve VoIP and VTC issues promptly to minimize downtime.
Create and maintain comprehensive documentation of systems, configurations, and processes.
Provide user training and support for VoIP and VTC systems.
Stay current with emerging technologies and recommend improvements to existing systems.
Prepare for and participate in government security assessments and audits.
Utilize/maintain multiple security databases and sites including SIMS and eMASS.
Conduct vulnerability and compliance assessments against systems and networks to determine risk posture.
Review electronic and manual audit logs and investigate any anomalies or security incidents.
Assist in security investigations and incident response.
Coordinate with the Information System Security Manager (ISSM) and Facility Security Officer (FSO) on system security compliance.