Cisco VoIP Manager

Allied Consultants, Inc. • Austin, TX

2d • Hybrid

About The Position

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Cisco VoIP Manager to play a key role within a high-impact technical services team.
At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:
Highly competitive pay rates
Local support staff for responsive, personal service
Comprehensive benefits package, including:
Medical insurance (with employer cost sharing)
Life insurance
A 401(K) plan with company match
Flexible spending through a cafeteria plan
Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.
Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.

Nice To Haves

• Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
• Minimum of five (5) years’ experience managing a networking team in a highly complex environment.
• Experienced with implementation and support of 24x7x365 network, voice, and video environment.

Responsibilities

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
• Oversee daily operational activities, including incident management, problem resolution, and service availability
• Serve as escalation point for high-priority network and infrastructure issues
• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
• Support ongoing and planned initiatives, including: SD-WAN implementation and optimization Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics) Security integrations (e.g., Secure Workload, NGFW, identity services)
• Provide vendor coordination and oversight for network-related services and contracts
• Ensure compliance with Agency security standards, policies, and regulatory requirements
• Participate in change management processes and ensure proper documentation and approvals
• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
• Provide status reporting, risk identification, and mitigation planning to leadership
• Maintain documentation of network architecture, processes, and operational procedures
• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

Benefits

• Medical insurance (with employer cost sharing)
• Life insurance
• A 401(K) plan with company match
• Flexible spending through a cafeteria plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees