Voice Technology Program Manager

Farmers Insurance Careers

6h•Hybrid

About The Position

At Farmers, we are a team with a passion for purpose, making a real difference in people’s lives by delivering peace of mind. Our results-driven, high-performance culture thrives on creativity, accountability, and bold solutions, fostering growth for both the organization and individuals. We tackle challenges, learn from experiences, and measure our impact on the customers who trust us. Farmers is an award-winning, equal opportunity employer offering a supportive community, competitive benefits, meaningful volunteer projects, and opportunities to shape the future alongside talented colleagues across all backgrounds. The company believes in a culture of collaboration, creativity, and innovation, which thrives with flexible work in a virtual setting and in-person opportunities. Their hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. The Voice Technology Program Manager manages a group of staff, plans and controls day-to-day project tasks and budgets, adheres to IT governance, and manages relationships with the immediate environment to enable commitment. This role works with business units to define needs and arrange appropriate resources, coordinates delivery of work from all suppliers for large-scale projects (including risk, quality, change management, schedule, and financial management), and is accountable for the development of work orders/cost estimates to/from suppliers, Acceptance Criteria, and User Acceptance Testing. The Program Manager is also responsible for project-level planning, monitoring, and reporting.

Requirements

High school diploma or equivalent required.
4 years experience in an IT environment, including 1 year in a supervisory role or 1 year as a Program Manager I.
Excellent written and oral communication skills in local language.
Able to take part in meetings and discussions and give information about own area of expertise, able to compose memos, simple letters and short texts.

Nice To Haves

Bachelor’s degree preferred or equivalent, relevant experience.

Responsibilities

Leads a group of specialists who perform complex tasks.
Oversees the planning and controlling of multiple tasks / multiple projects on a short term basis (1 year) and owns cost center budget.
Develops project concepts, creates plans and oversees implementation of business solutions of moderate to high complexity.
Implements organizational governance.
Handles specific customer challenges (escalation).
Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management.
Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staff.