Voice Technician

TekSynap•Arlington, VA

13d•Onsite

About The Position

We are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA. T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration" .

Requirements

3+ years of related Voice Technician experience
3+ years of related IT/telecommunications experience working within the DOD environment
Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience
One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.
Must possess a Secret clearance

Responsibilities

Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
Possess customer service and support skills in a high visibility environment.
Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
Problem analysis and problem solving.
Provide attention to detail and accuracy.
Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
Collaborate with network architects and engineers to develop and implement voice network enhancements and upgrades.
Configure and manage voice protocols such as SIP, H.323, and MGCP, ensuring compatibility and interoperability with existing systems.
Implement Quality of Service (QoS) policies to prioritize voice traffic and ensure high-quality voice communication.