Voice Technician

ValidaTek • Arlington, VA

16h • $58,184 - $96,973

About The Position

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com Summary ValidaTek is searching for a Voice Technician to support and maintain telephony systems supporting a large telecommunications and networking infrastructure in a secured DoD environment. This individual will have a strong background in all telecommunications systems and utilize this expertise to troubleshoot and resolve end user issues.

Requirements

• 3+ years of related voice technician experience in a DoD environment.
• Experience configuring, maintaining, troubleshooting, and fixing issues on the data network and telephony systems (ISDN, VoIP, Teleconferencing Devises, etc.) and associated technologies in conformity with DoD processes and standards.
• Proven customer service and support skills with leadership and stakeholders in a highly visible environment.
• Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite.
• Must be well-versed with MAC and IP addresses.
• Strong communication skills to support strong customer service activities.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated attention to detail and accuracy.
• Must have one or more network certifications or related telephony certifications from Avaya, Nortel, AT&T, etc.
• All candidates must have an active Secret clearance.
• All candidates must have a bachelor’s degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience

Responsibilities

• Configure and maintain all customer voice communication systems, ensuring high availability.
• Troubleshoot issues to identify root causes of issues with all telecommunications systems and implement high quality resolutions, satisfying the end user and establishing confidence that future issues will be efficiently and effectively resolved.
• As the telecommunications SME, stay current with all best practices and emerging technologies, making recommendations for future enhancements and efficiency of processes.
• Ensure all systems meet and exceed DoD standards, security requirements, and required processes.
• Document and maintain detailed records of all system configurations, issues, and resolutions.
• Work collaboratively with other IT teams to ensure seamless integration of all telecommunication systems with other IT systems.
• Provide outstanding customer service support in a highly visible environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees