Voice Engineer

American Addiction Centers • Oshkosh, WI

21h • $38 - $57

About The Position

Responsible for planning, designing, coordinating, installing, operating, programming, and maintaining hardware and software for a variety of telecommunications systems and 3rd party applications; research and evaluate available and emerging technologies; assess and audit telecommunication needs and workflows, and recommend system designs to meet department objectives and project needs; and perform related duties as assigned. Solutions and systems will be implemented for small to mid-sized projects at clinics, large scale sites, multi-site facilities, business offices and support centers throughout the enterprise.

Requirements

• Alcatel-Lucent (ALCFE), or Cisco Certified Specialist (Collaboration Track), or higher certification (within 2nd year of employment)
• Bachelor’s degree (or equivalent knowledge) in Computer Science or related field.
• At least 3 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies.
• Work is subject to visibility through exposure to Advocate Health administration.
• This position will require proficiency in verbal and written communications.
• Ability to effectively handle customer contacts and problem resolution.
• Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.
• Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise.
• Knowledge of communications operating systems, call accounting systems, and software.
• Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware.
• Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc.
• Must be available for callback support on a regular basis.
• This position requires evenings and weekend hours at times for conversions, due to schedules.
• Must have own dependable transportation.
• Employee does not have direct patient contact.
• Must be able to sit up to 80% of each workday.
• Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday.
• Must be able to lift up to 50 lbs on occasion.
• Must be able to twist, bend, and kneel.
• Must have ability to perform work-related travel.

Nice To Haves

• Alcatel-Lucent (ALCFE), Cisco (Collaboration Track), or Sonus Certifications preferred.
• At least 5 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies.

Responsibilities

• Analyzes, executes and drives Unified Communication projects to completion.
• Act in a consultative role to site and business unit leaders and collaborate with technical resources.
• Assist in design and support of enterprise VoIP infrastructure and its associated software, including IP-PBXS, session border controllers, call management systems, voice mail, and interactive voice response, while ensuring IT security and business continuity policies, standards and practices are adhered to.
• Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services.
• Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems.
• Continually develops technical knowledge and expertise.
• Keeps abreast of the latest telecommunications business voice solutions (transport protocols, products, and standards in support of VoIP systems development and equipment procurement) by attending industry related seminars, reading industry related publications, and attending user groups.
• Assess current systems and plan for phasing out legacy systems; help to define strategies, determine needs, and prepare design proposals explaining costs and benefits.
• Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements.
• Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions while ensuring IT policies to maintain security and business continuity.
• Help develop and execute detailed enterprise technical projects, by developing enterprise architectural documentation, templates and standard practices.
• Coordinating MACDs may include: obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, invoicing users for services, and maintaining an inventory of devices and their locations within the network.
• Installs, tests, administers, and troubleshoots a variety of communication components and platforms, including: SIP as well as legacy analog circuits, T1 lines, transmission lines, circuit packs; VOIP, PSTN, Mobile and collaborates with Video Conferencing team; operates and maintains data test equipment, analyzes communications system data, and makes corrections to the system as needed.
• Help select, design, and deploy the latest federally mandated e911 solutions platform, enterprise wide.
• Help select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
• Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services, and provides consultation and assistance as assigned.
• Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems.
• Ensure that timelines are met by maintaining and reporting detailed project status, informing management of identified risks that threaten delivery date objectives.
• Trains end users in the use of various kinds of communication equipment and 3rd-party applications in on-site, off-site, and classroom settings.
• Researches and evaluates the capabilities of new and available technologies regarding improvements, purchases and cost-saving measures.
• Help develop telecommunications infrastructure technology roadmaps and ensure implemented solutions are positioned to be maintained and secured by support teams.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level