Senior Voice Engineer
About The Position
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. RingCentral is seeking a Senior Voice Engineer to join our Telco Operations & Engineering team and be responsible for expanding and supporting our global telephony network. Your role will include providing architectural solutions that assist in growth as well as solving technical problems related to VoIP applications which interact with RingCentral’s unified communications platform.
Requirements
- Deep experience with implementing, managing, and maintaining TDM/SIP call processing platforms including voice gateways, session border controllers, SS7 gateways and routing servers (Sonus/Ribbon experience is essential)
- Good understanding of and experience with debugging VoIP call processing applications.
- Experience with SIP (Session Initiation Protocol), RTP/RTCP/SRTP, Linux platforms, VoIP, and shell scripting a plus.
- Bachelor of Science degree or foreign academic equivalent degree in Computer Science, Electrical Engineering, Telecommunications or related field plus 5 to 7 years of relevant, progressive experience.
- Within the foregoing parameters, any suitable combination of education, training & experience is acceptable.
- Prior roles as Sr VoIP Engineer, Sr. Voice Engineer and project experience are very helpful.
- Strong familiarity with contact center applications and VoIP application servers
- Familiarity with Big Data tools such as Elasticsearch and Kibana or similar
- Strong programming and scripting experience and good understanding of network OSI layers a plus
- Flexibility to work with remote teams in different time zones as needed
- Self-motivated individual capable of working in a dynamic environment
- Detailed and results oriented; skilled at both planning and hands-on execution
Responsibilities
- Perform design & architecture modeling for the RingCentral global carrier network
- Provide top tier support for Operations teams
- Evaluate 3rd party products and tools relating to VoIP, Voice and Video
- Perform testing and validation within various labs of new VoIP applications and call flows
- Create documentation and provide training within standard operations, maintenance, repairs or upgrades of VOIP infrastructure
- Install relevant Ribbon/Sonus VoIP hardware and equipment as needed
- Ability to work in an organized manner and manage/present your own projects
- Participate in rotating on-call schedule
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
