On-site)

Vanderbilt University Medical Center•Nashville, TN

6d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VUMC IT Network Field Services Job Summary: The Voice / Network Representative installs, repairs, and maintains communications components, workstations, and associated peripheral equipment. Maintains supporting documentation with regular guidance. Trains and assists customers with proper operation of end user devices. Assists other staff and provides technical knowledge to ensure the successful completion of projects. (Note: This position is a locally based role here in the Nashville area and will be working on-site across the Vanderbilt Health campus) . Primary Technician duties are: greeting customers, Installing analog and IP Phones, identifying phone problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining work order records. Must be able to use all voice related tools and understand all cabling color codes.

Requirements

Network Troubleshooting (Fundamental Awareness): Demonstrates the ability to identify, locate, isolate, and resolve or repair simple problems relating to products, processes, computers, software communications devices, systems, cables and other equipment within scope of specialty. Able to make use of the basic capabilities of elementary diagnostic tools and analyzers in search of problems. Applies common sense and good judgment in dealing with problems. Responds in a positive, constructive manner to issues, problems, questions and concerns.
Voice and Data Moves (Intermediate): Demonstrates mastery of the skill in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using the skill without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
Cable and Wiring Practices (Fundamental Awareness): Has received training and/or has a solid understanding of the Cable and Wiring Practices required. Adheres to the established best practices, standards, procedures, guidelines and methodologies within the work area.
Relevant Work Experience
Experience Level: Less than 1 year
Associate's

Responsibilities

Installs voice, data, video network components.
Maintains and repairs routine voice, data, video network problems.
Appropriately documents all applicable events.
The responsibilities listed are a general overview of the position and additional duties may be as assigned.