Voice Engineer (Expert)
About The Position
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom. We are looking for Voice Engineers to join our technology-based program supporting a key government customer. Design, test and deploy new Voice infrastructure Implement next generation voice system technology (1st article voice engineering) Participate in the security accreditation process for all systems Provide certificate management for all systems Perform system upgrades and patching for hardware and software Provide voice system engineering for new site standup Design, test and deploy call center technology. In addition to providing user training and transition plans Perform variety of tasks associated with call routing and trunking within the assigned platforms Participate in meetings with clients and internal departments to understand system requirements Monitor and ensure compliance to standards, policies and procedures Work in an enterprise IT environment with specific task related to Voice Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center Hands-on experience with current secure communications devices (VoIP phones, STEs Viper and other devices) and infrastructure components (communications lines - POTs/ISDN/Leased line, PBXs, encryption devices, conference bridges, call management servers) Experience with Avaya Communication Manager, Call Center technology design and best practice ABC
Requirements
- A bachelor’s or master’s degrees in computer science are preferred with a minimum of eleven (11) year’s relevant experience with the following skillsets:
- SIP signaling and call flows
- Secure Real-Time Transport Protocol
- SIP
- MGCP
- TCP/IP
- H.323
- MPLS
- DNS
- DHCP
- RTP
Nice To Haves
- SIP signaling and call flows
- H.323
- Avaya Communications Certification
- Cisco Certified Collaboration Professional
Responsibilities
- Design, test and deploy new Voice infrastructure
- Implement next generation voice system technology (1st article voice engineering)
- Participate in the security accreditation process for all systems
- Provide certificate management for all systems
- Perform system upgrades and patching for hardware and software
- Provide voice system engineering for new site standup
- Design, test and deploy call center technology. In addition to providing user training and transition plans
- Perform variety of tasks associated with call routing and trunking within the assigned platforms
- Participate in meetings with clients and internal departments to understand system requirements
- Monitor and ensure compliance to standards, policies and procedures
- Work in an enterprise IT environment with specific task related to Voice
- Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
- Hands-on experience with current secure communications devices (VoIP phones, STEs Viper and other devices) and infrastructure components (communications lines - POTs/ISDN/Leased line, PBXs, encryption devices, conference bridges, call management servers)
- Experience with Avaya Communication Manager, Call Center technology design and best practice
Benefits
- health, dental, and vision insurance
- health savings accounts
- a 401(k) savings plan
- disability coverage
- life and accident insurance
- employee assistance program
- a legal plan
- discounts on things like home, auto, and pet insurance
- paid time off
- paid holidays
- paid parental, military, bereavement, and any applicable federal and state sick leave
- company recognition program to receive monetary or non-monetary recognition awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
