Voice Communications Specialist - Remote

Cleveland Clinic

4d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS. This is a remote role. A caregiver in this position works 8:00am to 5:00pm.

Requirements

High School Diploma
A minimum of 1 year of Call Center or telephone operator experience or 2 years of Customer Service experience
Applicants must reside in Northeast Ohio

Nice To Haves

Experience in Health Care or a related field

Responsibilities

Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.
Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
Direct hospital personnel request conference calls to conference company as procedures described.
Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.
Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
Process group alert test twice daily.
Expedite medical emergency and crises intervention procedures using page and established procedures.
Assist staff with out-of-service pages by performing program changes using page systems.
Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.
Assist personnel in contacting on-call physicians and other on-call personnel.
Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
Operate various systems and facsimile equipment.
Send domestic and international telegrams using telex format on CRT.
Receive, log and dispatch incoming telex and facsimile messages.