Vocational Support Coordinator - Flex

CorVel Corporation•Deer Park, OH

10h•$17 - $27•Remote

About The Position

The Vocational Support Coordinator is responsible for providing customer service to all customers who inquire about the various services at the One Stop Center, reviews the center’s upload report to see which customers have uploaded documents to determine eligibility for WIOA funded services, and provides follow up services to customers that have successfully or unsuccessfully completed training programs to ensure they are employed in a training related industry. This is a remote role.

Requirements

Effective verbal, written, and interpersonal communication skills
Good organization and time management skills, with the ability to handle multiple concurring responsibilities
Detail oriented
Proficiency with Microsoft Office applications

Nice To Haves

High school diploma or equivalent preferred

Responsibilities

Answer phone calls and emails from clients, providers, and partner agencies
Direct customers to designated employment websites to submit documentation for eligibility
Contact customers who have inquired about services but have not submitted documents
Support customers with completing and uploading documents to the WorkSource Georgia Portal either virtually or in the center
Create applications in the system for all customers
For eligible customers, invite customers to the regional Starting Your WIOA Program Session
Enter Case Notes in a timely manner for engagements with customers in the WorkSource Georgia Portal
Report, track and enter client activities on required WIOA forms on the Georgia Workforce System and other approved ARWDB/ARC approved client tracking systems (includes completing client case notes and documentation of services provided)
Knowledgeable in use of all resources available for clients, including services available through DFCS, HUD, and employment resources on-site and throughout the community
Provide post-employment follow up services as required
Attend continuous trainings, conferences etc.
Additional duties as assigned