Vocational Rehabilitation Supervisor 2026-02501

State of Wyoming•Cheyenne, WY

11d•Hybrid

About The Position

The Wyoming Department of Workforce Services is seeking a Vocational Rehabilitation (VR) Area Manager who will be responsible for the supervision and direction of counseling staff in the delivery of client services and achievement of agency objectives and standards. The position will supervise counselors in multiple work locations to achieve successful rehabilitation outcomes for persons with disabilities. This multifaceted position involves a blend of technical and interpersonal skills. The VR Program is a close-knit team that values collaboration, diversity, and inclusion.

Requirements

Master's Degree (in Counseling or Social Services)
1-3 years of progressive work experience (typically in Vocational Rehabilitation) with acquired knowledge at the level of a Vocational Rehabilitation Consultant
Currently possess or now eligible for licensure as a Certified Rehabilitation Counselor
Knowledge of the State of Wyoming personnel rules
Knowledge and complete understanding of the rehabilitation process
Knowledge of industrial, commercial, and professional occupations suitable for disabled persons
Knowledge of available training facilities and employment opportunities for a variety of occupations
Knowledge of psychological and physical disabilities
Knowledge of client data collection
Knowledge of federal and state laws and regulations pertaining to the area of specification
Knowledge of vocational rehabilitation programs and procedures
Knowledge of the services offered by various community organizations
Skills in personnel management and training
Skills in oral and written communication
Ability to provide consistent leadership, team building, and communication strategies to empower and motivate the regional team to reach goals
Ability to network and collaborate with internal and external partners in a positive and consistent manner
Ability to effectively identify and solve problems

Nice To Haves

Master's Degree in Rehabilitation Counseling with a Certified Rehabilitation Counselor (CRC) license
Working knowledge and understanding of Wyoming employers, industry, and economy
Experience working with Wyoming school districts and post-secondary education institutions
Experience working in local or state government settings
Experience managing program budgets
Case management experience

Responsibilities

Supervising rehabilitation counselors to achieve successful rehabilitation outcomes for persons with disabilities.
Determining budget allocation for case services in general rehabilitation, supported employment programs, and pre-employment transition programs, while planning and allocating staff resources to accomplish the Division’s strategic work plan goals.
Making fiscal decisions on client services outside the norm, determining whether they are allowable and necessary, and identifying special circumstances that may warrant a particular service.
Determining caseload size per counselor.
Ensuring that the regional staff complies with WIOA rules & regulations by reviewing selected case files every quarter.
Deciding if a counselor has accurately determined the services category in which the person we serve will be placed and uses professional judgment to determine which federal or state rule, regulation, or policy applies to specific service delivery issues.
Ensuring staff receives the necessary training and onboarding to focus on consistent service delivery and skill development among all team members.
Working one-on-one with staff during training and probationary period, or with difficult or challenging clients.
Ensuring staff have a detailed understanding of federally required data elements.
Providing a system for accurate data reporting and validation.
Ensuring staff is trained and internal controls are in place to follow periods of performance requirements.
Ensuring training incorporates areas identified during regular and targeted quality assurance reviews, incorporates current policy, and addresses training needs identified during the federally mandated Comprehensive Statewide Needs Assessment.
Deciding which service provider effectively and ethically meets the client's needs, and working in collaboration with regional teams to determine the pay rate for specific vendors.
Examining and overseeing the total functioning of the region to determine compliance, quality assurance, fiscal responsibility, staff performance, and caseload documentation.
Investigating and resolving complaints regarding service delivery.
Taking responsibility for resolving issues created by a shortage of personnel & budget.
Determining action needed to meet or exceed performance, along with quality assurance goals.
Deciding when to invoke a corrective or remedial action or provide a complementary statement to the employee.
Recognizing commendable work of an employee.
Acting as the first level of appeal for persons we serve and staff grievances.
Serving on community advisory boards & task forces.
Mediating, negotiating, and resolving differences among clients we serve, staff, and community agencies regarding eligibility and other service-delivery issues.
Testifying when requested or subpoenaed in a court proceeding or administrative hearing affecting persons we serve.
Analyzing Regional needs in identifying trends and emerging issues and allocating resources as appropriate.
Determining the needed materials for the most efficient operation of the unit.
Managing vacant counselor caseload and overseeing caseloads when the primary counselor is out of office.
Overseeing Office Support Specialist and office procedures to meet fiscal, vendor and client needs.
Supervising staff participating in the Master's program.
Attending management team meetings as the region's representative to address issues and concerns, provide updates, and relay information to staff.
Serving as a regional representative in the community.
Attending meetings to inform and be informed of ways DVR can assist and be assisted.
Identifying service gaps; recruiting, developing, and monitoring community rehabilitation providers, supported-employment vendors, benefits-planning resources, mental-health partners, assistive-technology resources, and transportation-related supports.
Building employer relationships in priority industry sectors; identifying workforce needs and connecting qualified DVR participants with training and employment opportunities.
Developing and leading an employer-engagement strategy for the Cheyenne area: developing employer relationships, identifying labor-market needs and work-based learning sites, educating employers on disability inclusion and reasonable accommodations, and supporting competitive integrated employment opportunities.