VOB Specialist- In Office

Quadrant Health Group • Boca Raton, FL

72d • $18 - $23 • Onsite

About The Position

Quadrant Billing Solutions delivers hands-on, process-driven operational support to behavioral health programs. We are looking for a VOB Specialist to execute benefits verification and payer communication that directly impacts admissions flow and financial clearance. This role is built for someone who can work quickly and cleanly: gather the right details, ask the right questions, document everything clearly, and keep follow-ups moving until the loop is fully closed. This role is ideal for someone who values structured workflows, consistent follow-through, and getting the details right the first time. If you’re uncomfortable with frequent payer calls, time-bound documentation, or fast-paced execution, this role isn’t a match.

Requirements

• 1–3+ years in benefits verification, intake coordination, or insurance-facing operational roles.
• High comfort managing multiple cases daily with accuracy and urgency.
• Strong communication skills and ability to resolve payer questions confidently.
• High school diploma required.
• EMR experience and ability to work in structured systems strongly preferred.
• Understanding of authorizations, payer benefit structures, and admissions workflows is a plus.
• Detail-first: Catches missing info and inconsistencies before they create downstream problems.
• Fast follow-through: Moves quickly and closes loops — doesn’t let tasks sit.
• Confident communicator: Professional on the phone, asks clear questions, documents cleanly.
• Reliable operator: Consistent daily output — accurate, timely, structured.
• Team-minded: Works well with admissions and billing teams and keeps communication tight.

Nice To Haves

• Behavioral health (SUD/MH) experience preferred but not required.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Complete benefits verification with accuracy, including confirming coverage details, deductibles, coinsurance, and out-of-pocket amounts.
• Verify behavioral health coverage, level-of-care eligibility, and service limitations.
• Identify admissions requirements and any restrictions that impact scheduling.
• Ensure verification is complete and accurate before handoff.
• Communicate directly with payers by calling insurance companies and navigating payer portals daily.
• Ask clear questions to confirm benefit language and authorization rules.
• Resolve discrepancies and clarify conflicting payer information.
• Obtain and document reference numbers for every interaction.
• Document clean, complete benefit summaries by entering structured benefits breakdowns into EMR/tracking tools.
• Capture reference numbers, call notes, and payer guidance clearly.
• Maintain consistent formatting to support admissions and billing.
• Ensure documentation is accurate, complete, and audit-ready.
• Maintain follow-up ownership by tracking pending items, authorization requirements, and missing details.
• Maintain follow-up queues until benefits are fully verified and resolved.
• Close loops quickly and escalate issues when needed.
• Keep your worklist clean.
• Support intake/admissions handoffs by delivering clear benefit outcomes and financial clearance status.
• Communicate next steps and barriers so admissions can move quickly.
• Ensure admissions teams have everything needed to proceed confidently.
• Support fast, clean client intake through tight handoffs.
• Escalate issues early by flagging unclear benefits, missing information, or urgent barriers immediately.
• Escalate discrepancies before they delay admission timelines.
• Communicate blockers to leadership with clarity and urgency.
• Support the team by catching issues before they become problems.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off, sick time and holidays.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• A chance to make a meaningful impact on the lives of our clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED