VOB Specialist

Innova Recovery Center•San Antonio, TX

About The Position

The Verification of Benefits (VOB) Specialist is responsible for verifying insurance benefits, eligibility, and coverage information for prospective and current clients. This position works closely with admissions, utilization review, billing, and clinical teams to ensure accurate insurance information is obtained, documented, and communicated to support admissions, treatment planning, and reimbursement processes.

Requirements

Strong understanding of commercial insurance, managed care, and behavioral health benefits
Excellent attention to detail and accuracy in documentation
Strong verbal and written communication skills
Ability to multi-task and prioritize workload and meet deadlines in a fast-paced environment.
Strong analytical and problem-solving abilities
Effective time management and organizational skills
Customer service and professional phone etiquette
Ability to work independently and collaboratively within a team environment
Knowledge of insurance authorization processes and payer requirements
High school diploma or equivalent required.
Minimum one (1) year of healthcare, insurance verification, admissions, billing, revenue cycle, or related experience preferred.
Behavioral health insurance verification experience is strongly preferred.
Ability to process a high volume of work while maintaining accuracy and attention to detail.
Proficient in electronic health records (EHR), insurance verification platforms, and standard business software.
Familiarity with HIPAA regulations and healthcare compliance standards.

Nice To Haves

Knowledge of behavioral health levels of care, including residential, partial hospitalization, intensive outpatient, and outpatient services preferred.

Responsibilities

Verify insurance benefits and eligibility for prospective and current clients
Contact insurance providers to obtain detailed coverage information, including deductibles, copays, coinsurance, out-of-pocket maximums, and authorization requirements
Document and communicate benefit information accurately to admissions, clinical, and billing teams
Maintain accurate records of all verification activities and insurance communications
Assist with obtaining and tracking pre-authorizations and concurrent reviews as needed
Identify and communicate potential coverage limitations, exclusions, or financial responsibilities
Collaborate with admissions and utilization review teams to support timely admissions and continuity of care
Follow up with insurance companies regarding incomplete, pending, or conflicting benefit information
Escalate complex insurance, authorization, reimbursement, or coverage concerns to appropriate leadership or revenue cycle personnel.
Ensure compliance with HIPAA regulations, organizational policies, and applicable regulatory requirements
Perform all other duties as assigned