VOB QC Specialist

IEM•,

23h•$29 - $31•Remote

About The Position

IEM is looking for a Full Time - Verification of Benefits and Quality Control Specialist (VOB QC Specialist) who will be responsible for reviewing applications for quality, comprehensiveness, and eligibility while documenting and communicating with case managers as needed within the functional area with limited supervision. A VOB/QC Specialist will maintain a complete understanding of all applicable program policies, procedures, and requirements within the guidelines established to follow program compliance. May also provided support with day-to-day project management activities for quality control, which may include supplementary responsibilities relative to the program and its needs.

Requirements

An Associate’s degree from an accredited university in a Business, Business Administration, Finance or Accounting, Communications, Public Administration / Policy, or relevant field.
Three (3) or more years of experience providing high level review of documentation and strong analytical skills.
Ability to exercise impartial, unbiased professional care when reviewing case files. Including the capability of the highest level of professional objectivity for gathering, evaluating, and communicating information.
Ability to perform tasks within a fast-paced environment and limited supervision.
Excellent verbal and written communication skills and collaboration with team members.
Understanding the importance and handling of personally identifiable information, particularly health and/or income related information.

Nice To Haves

Demonstrated experience with CDBG-DR housing programs and/or experience with housing policy, materials, and processes.
Demonstrated experience with document verification, quality assurance and control, and/or appeals processing will also be considered a preferred qualification.
Experience with MS Office and Adobe Reader.

Responsibilities

Review records for duplication of benefits (DOB), fraud, waste, inconsistencies, investigate, and collaborate with internal partners to resolve issues with analysis and customer service skills. Where problems arise, log support issues, communicate, resolve and escalate according to defined standard operating procedures.
Analyze and verify documentation provided for inconsistencies, accuracy, and various discrepancies with an understanding of program policy.
Understand program needs, policy, departmental process flows, and standard operating procedures.
Participate in updates and improvements to Verification of Benefits & Quality Control policies and processes.
Follow-up with identified compliance issues, initiate corrective actions, based on policy guidelines, and implement program controls, as necessary.
Manage individual workload, productivity, and communications that enable accurate, efficient, and policy compliant processing.
Contribute to team success with effective communication and sound decision making.
Respond to questions and requests professionally and in a timely manner.