VLT Supervisor

JACK Entertainment•N Randall, OH

2h•Onsite

About The Position

The VLT Supervisor is responsible for monitoring and leading daily VLT floor operations, including associated facilities within the assigned area, on a specific shift. This role ensures exceptional customer service from all employees and maintains the cleanliness of the VLT operations area. The supervisor will also support VLT Managers in administrative tasks, foster teamwork, and act as a role model and coach for team members.

Requirements

Must possess strong supervisory and leadership skills.
Must have strong knowledge of the various internal written and verbal codes/abbreviations.
Must project professionalism and possess excellent verbal and written communication skills.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
High school diploma or general education degree (GED).
Must be able to obtain an Ohio Lottery Commission Gaming License.

Responsibilities

Monitoring and leading daily VLT floor operations on a specific shift.
Ensuring exceptional customer service is provided by all employees.
Maintaining the cleanliness of the VLT operations area.
Creating and leading continuous customer service and team member workplace improvements and initiatives.
Upholding the integrity of VLT Department Compliance and OSHA regulations.
Enforcing safety rules and assisting in training team members.
Speaking positively about the company and fellow team members.
Supporting VLT Managers in assigned administrative responsibilities.
Rewarding and recognizing team members for observed positive behavior.
Conducting thorough pass-downs of information between shifts.
Reviewing daily break schedules to ensure adequate floor and booth coverage.
Communicating with VLT Service Leaders to create break schedules that maximize coverage.
Conducting thorough walkthroughs of the assigned area, noting machine status, cleanliness, supplies, employee interactions, and equipment operation.
Performing 'Buzz Huddle' sessions for the VLT team.
Developing plans, actions, and standard operating procedures for assigned departments.
Establishing and maintaining scheduling procedures.
Checking in with each team member to inquire about satisfaction, necessary tools, and any concerns.
Resolving team member issues or escalating them to leadership.
Proactively компing players after evaluating their play and seeking out service breakdowns.
Handling player and/or team member issues, utilizing available tools.
Contacting a VLT shift manager for unresolved issues with justifications.
Ensuring team members follow established safety regulations.
Making certain VLT Dispatch is operating effectively and calls are handled professionally.
Ensuring proper radio etiquette and respectful communication among team members.
Serving as a dynamic and energetic leader, fostering teamwork, morale, motivation, and open communication.
Acting as a role model and coach for team members.
Ensuring team members understand and are held accountable for performance expectations.
Providing recognition and rewards for superior performance.
Working as a change agent to improve and streamline department operations.
Facilitating a vision and inspiring the team to achieve it.
Partnering and coordinating with other departments for guest satisfaction and efficient operations.
Recommending and implementing changes to improve team member and guest satisfaction.