Todd Snyder - Visual Operations Lead

American Eagle Outfitters • New York, NY

9d • $23 - $30 • Onsite

About The Position

As the Visual Operations Lead, you’ll be the General Manager’s "go-to" in implementing, leading, and executing the Visual and Operational Excellence initiatives for your store. Your passion lies in creating extraordinary customer experiences – whether from stunning visual execution, driving sales results on the floor as Leader on Duty, or creating operational efficiencies in the back of house, you put the customer at the center of everything you do by ensuring your store is "customer-ready" every time they walk through the door.

Requirements

• You love Todd Snyder products!
• You've led teams in luxury retail before, and you have a strong background in visual merchandising.
• You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
• You know how to lead and develop teams and have a general understanding of employment law.
• Business acumen? You've got it!
• You have flexible availability – you’re available to work nights, weekends, and holidays when needed so we can always meet the needs of our customers!

Responsibilities

• As Leader on Duty (LOD), you lead our Sales team to deliver an exceptional customer experience. You coach the team on how best to engage their customers, you ensure that each Sales team member is empowered to deliver their individual goal, and you keep the entire team moving toward the store's financial target by managing task execution, replenishment, transfers, and speed of product to the customer (BOSS, BOPIS, and Merchandise Requests, to name a few programs you'll support). You analyze sales and product performance reports to make strategic merchandising decisions with your Market Visual Leader, and you support the General Manager with critical insights on product performance and sales opportunities.
• You coach your team and lead the execution of our rollout (floor set) process. You ensure that the Service team is always maintaining our visual standards, and you champion processes that ensure your store is always ready for our customers. You make data-backed decisions around merchandising, and you advocate for the product assortment and replenishment your store needs.
• You coach, train, and motivate the team through our core values: People, Passion, Integrity, Innovation, and Teamwork. You’re a role model leader and you hold the team accountable to our workplace culture, values, and service standards. You take appropriate partnership with your General Manager and District Team Leader to escalate issues and address gaps in performance.
• You prioritize giving (and receiving) feedback and recognition through real-time coaching and celebrating your team’s successes! You know that team selling and getting your hands in processes can make all the difference in your store's (and team's) results and you jump in whenever needed.
• You adhere to and enforce our company policies, procedures, and our commitment to safety and Asset Protection standards. You do the right thing, even when it’s also the tough thing to do.

Benefits

• 50 percent off at Todd Snyder (plus 25 percent off of select third-party branded merchandise)
• Clothing allowance twice per year
• 40 percent off at AE, Aerie, and Unsubscribed
• Exclusive partner discounts
• Paid sick leave
• REAL rewards at its discretion
• Paid Time Off
• holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed