Visual Merchandising Specialist

Cozey•Mount Royal, QC

6h•Onsite

About The Position

The mission of the Senior Visual Merchandising Specialist at Cozey is to lead the in-store visual experience across our North American retail network. This role involves designing store layouts, managing the in-store sample toolkit, executing product orders with manufacturers, driving in-store logistics, and guiding Visual Leads in each store to maximize conversion, sales per square foot, and brand consistency.

Requirements

5–7+ years of experience in retail visual merchandising, ideally in furniture, home, lifestyle, or premium DTC brands.
Ability to operate end-to-end, from store layout design down to execution and logistics troubleshooting.
Proven track record managing cross-border logistics.
Strong cross-functional partnership and influence skills.
Proven ability to work closely with Retail Operations, Product, Brand, Supply Chain/Logistics, and Store Leads.
Ability to guide and coach in-store Visual Leads toward consistent VM execution without direct reporting authority.
Bilingual French / English, written and spoken.
Willingness to travel ~25–30% of the time across the store network in Canada and the US, including a quarterly in-person visit to every Cozey store.
Alignment with Cozey’s values — Create Value for Customers, Push for Excellence, Do the Right Thing, Find the Edge — and the leadership principles: Execution > Ideas, Speed wins, Performance mindset, Always improving, Preparation is everything.

Responsibilities

Lead retail layout and visual merchandising execution across all permanent stores and pop-ups in Canada and the US, including store layouts, planograms, signage, product displays, and the in-store sample toolkit.
Apply VM guidelines consistently as new collections launch, in partnership with Brand and Product.
Run regular in-store audits across the network to ensure VM guidelines compliance and provide structured feedback sessions with Store Leads.
Guide and coach the in-store Visual Lead at each Cozey location to ensure VM guidelines, displays, and brand standards are consistently respected.
Travel to every store on a quarterly cadence to provide on-the-ground training, share best practices, and resolve execution issues.
Forecast and plan display, showroom, sample, and VM accessory needs by store.
Issue and track product orders directly with manufacturers, managing samples, displays, lead times, and unit costs.
Manage the day-to-day VM spend against the annual budget, partnering with Product and Supply Chain on assortment and sourcing trade-offs.
Coordinate the end-to-end inbound logistics of VM products to every store across Canada and the US, including freight forwarders, customs clearance, store receiving, and defective handling.
Ensure display rotation, delivery SLAs, and contingency plans are in place so stores open, refresh, or reposition on time and on brand.
Deliver against success outcomes: store conversion uplift, VM audit compliance score, on-time delivery rate of VM products, and respect of the annual VM budget.