Visual Merchandiser - Universal Studios Hollywood

NBCUniversal•Universal City, CA

13d•$72,000 - $85,000•Hybrid

About The Position

NBCUniversal is a leading media and entertainment company with a global presence in film, television, streaming, and theme park destinations. Universal Products & Experiences (UP&E) is a rapidly growing division focused on transforming stories into tangible products and immersive retail experiences. UP&E operates with the energy of a startup, aiming to take imagination beyond the screen through innovative products, retail moments, and theme park destinations. They work with world-class licensees and creators to bring Universal-owned and third-party worlds to life across various platforms, including theme parks, e-commerce, live entertainment, and retail partnerships. The company values creativity, technology, strategy, storytelling, design, commercial excellence, and fan passion, fostering a collaborative environment where every voice is heard and valued. UP&E is committed to attracting and retaining a diverse workforce and creating equitable and inclusive environments.

Requirements

3+ years related job experience in a visual merchandising role.
Proficient (3+ years working knowledge) with all Adobe Creative Suite programs; with a focus on Photoshop and Illustrator.
3D rendering is a plus.
Strong creative skills and proof of concept project development.
Portfolio required.
Be able to push, lift, and carry a minimum of 25 pounds of merchandise, visual elements, and/or fixtures.
Willing to work overtime and/or on weekends and nights to support the needs of the business.
Must have the flexibility for minimal travel.
Must have unrestricted work authorization to work in the United States.

Nice To Haves

College degree in Visual Merchandising, Design, or similar - preferred
A passion for delivering the highest quality results at a fast pace
Ability to work independently, identify and communicate creative solutions to challenges, make business-driven decisions, and be persistent with follow-through
Ability to execute with strong attention to detail
Flexibility to adjust to changing priorities/direction and perform under pressure, with a positive, open mind
Strong written and verbal communication with all areas of business, and with all levels of management
Ability to represent company interests in a professional manner, especially when working with external contacts
Excellent interpersonal, organizational, time-management, planning & multi-tasking skills
Ability to work within a team/office environment

Responsibilities

Preserve the integrity of all displays in Retail venues to maintain USH visual merchandising standards.
Maintain and monitor the appearance/integrity of all fixtures, displays, and props as it relates to cleanliness, wear and tear, and damage. Call out any repair and maintenance as needed.
Produce and place signage for promotions, price events, and other guest communication.
Train store managers and field operators on visual display and merchandising standards – audit locations as needed.
Support the stores and field personnel by responding to inquiries and needs on a priority basis.
Anticipate and/or troubleshoot visual merchandising issues that arise throughout USH and/or CityWalk retail environments.
Support visual department initiatives - includes ideation, rendering, sourcing, procurement, and installation; Purchase props and supplies at best prices via company P-card – includes processing SNAPs.
Partner with Retail Planning Manager to balance “Collectibles” inventory across all locations, ensuring collectible cases and print walls are well-assorted and filled.
Partner with Retail Planning Manager to track Monday reports – front entrance display revenue.
Identify and create visual support for low revenue-driving product.
Assist USH Visual Manager in the planning and coordination of all VMD sets – including sourcing vendors, mapping graphics and décor, and communicating with the Warehouse team for the delivery of props and fixtures.
Maintain EHS safety standards and organization in all Retail VMD areas – including office, warehouse, and off-lot storage facility. Call out repair and maintenance as needed.
Benchmark other retailers and ensure adaptation of Retail industry trends.
Prioritize and execute multiple projects simultaneously.
Perform other duties as assigned.
Submit and track projects for IP approval through MMBox.
Submit and track smart sheets for internal vendor projects.