Visual Merchandiser, Sr. (FT Hourly)

SeaWorld•Philadelphia, PA

8d•Hybrid

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! Are you organized and meticulous with an eye for detail? Do you love the theme park lifestyle and take pride in keeping it functioning and profitable? Then we have a job for you! We're looking for an experienced Visual Merchandiser to help us in our warehouse and merchandise departments! Step on up, we'd love to chat with you!

Requirements

At least three years of theme park merchandise leadership experience with no significant performance deficiencies within that period.
High School Diploma Required
Availability that meets the business needs of the position; including ability to work a flexible schedule, to include nights, weekends, and holidays
Ability to multi-task in a fast-paced work environment; must be able to work independently
Possession of a high level of problem-solving, analytical, verbal and written communication skills
Possession of a knowledge of computer programs and databases including Excel, PowerPoint and Outlook required; Knowledge of MMS preferred
Ability to push/pull/lift/carry 50 lbs or more on an occasional basis; frequent extensive walking, standing, occasional climbing; work environment varies from indoors in air-conditioned space to outdoor work in all weather conditions (i.e. heat, humidity, rain and cold)
Willingness to comply with all grooming standards and SEA employment standards
Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Willingness to comply and ensure all team members comply with all SEA grooming guidelines and employment standards

Responsibilities

Reports directly to Product Activation Manager
Responsible for monitoring the entire Merchandise department and responding to calls during Manager on Duty shifts
Responsible for maintaining accurate inventory in all Merchandise locations
Work with the Merchandise Admin and location teams to execute accurate in-park and warehouse cycle counts
Work with Managers and Park Support team to track new product arrivals and re-orders to ensure timely product release or replenishment
Partner with the Product Activation Manager and location teams to execute location refreshes throughout the year
Assist with updating all replenishment information before and after location refreshes
Assist the Product Activation Manager with the generation and upkeep of location visual guides
Partner with the Product Activation Manager and location teams to keep shop window displays updated
Responsible for maintaining fixture/merchandiser storage area, and alerting Product Activation Manager of any merchandising needs (new or replacement)
Work with Park Support to ensure all product pricing is correct, and with the local Warehouse and park teams for any re-pricing needs
Assist the Product Activation Manager with price sign creation, distribution, and upkeep
Assist with the Merchandise Department’s Annual Physical Inventory both in-park and at the Warehouse location pre-inventory prep work and post-inventory reconciliation
Assist other departments with product needs such as items for giveaways, incentives, guest recovery, etc.
Responsible for all End of Month reporting, and yearly IM&R
Assist the Admin team with Mail Order guests and transactions
Assist in all Pin Trading preparations and refreshes (pin lanyards, trading boards, Pin Event prep)
Assist the Merchandise Leadership team in all department supervisory capacities including department duty manager responsibilities
Oversee the performance of all department team members and leadership while on duty
Manage daily department labor to accommodate changing business needs, daily break rotations and daily staffing assignments
Resolve all Guest Service matters for the department in a professional and timely manner
Provide exemplary service and ensure Merchandise Standards are met consistently
Responsible for the training and counseling of team members, assistant supervisors and supervisors while ensuring and complying with all SEA grooming guidelines and employment standards
Ensure compliance of Labor Laws with regards to breaks and hours worked per day
Establish and maintain a positive atmosphere which ensures the highest level of team member engagement, while supporting and demonstrating exemplary guest service
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations
Support and demonstrate the SEAS