Visual Communication Specialist

Fastsigns•Kansas City, MO

4d•Onsite

About The Position

FASTSIGNS of Kansas City is hiring a Visual Communication Specialist. This role is ideal for someone who enjoys working with customers, solving problems, and taking ownership of their results. At FASTSIGNS of Kansas City, we foster a customer-focused culture while maintaining a fun team environment. We are a million-dollar-plus center, ranking in the top 100 FASTSIGNS centers, with a knowledgeable sales team possessing the technical expertise to execute client visions. Our Visual Communication Specialists build strong customer relationships and find innovative solutions. We also engage in team-building activities outside of work.

Requirements

Proven, seasoned experience in high-impact customer-facing or sales-driven environments.
Demonstrated ability to actively drive sales growth and exceed performance targets.
Strong track record of motivating, collaborating with, and challenging a sales team to reach new heights.
Professional experience with handling calls, call routing, and message taking.
Experience in taking and processing job orders.

Responsibilities

Own customer relationships from initial contact to final product, including inquiries, quoting, follow-up, and order completion.
Collaborate with the existing sales team and coordinate with design and production departments.
Greet and assist customers via walk-in, email, e-commerce, and phone.
Engage with customers and decision-makers to recommend excellent products and adhere to Brand Standards.
Creatively identify and contact sales prospects.
Build and manage a leads list through referrals, calls, mail, and email.
Follow up on new leads generated from various channels.
Learn pricing and proposal models.
Handle project paperwork and follow procedures from start to finish.
Prepare estimates and follow up on them.
Update customers on order status and schedule changes.
Execute marketing tasks such as mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
Maintain a clean, organized, and inviting retail space.
Support the team with reports, invoicing, and general paperwork.
Prepare and share status reports for weekly team meetings.
Assist with the company’s marketing plans as needed.
Conduct market research, competitive shopping, and customer surveys.
Resolve customer issues effectively and courteously.
Build strong relationships with support departments.
Adhere to all company policies and ethics codes.
Check in with customers within 3-5 days to ensure satisfaction.
Embrace the “Everybody Sells” mindset and identify sales opportunities.
Contribute to a rapidly growing team where individual contributions are valued towards shared goals.