Three Sisters Visitor Specialist - PT Seasonal

City of Crystal River • Three Sisters Visitor Center, FL

12d • Onsite

About The Position

This is a part-time, seasonal position (now until April) that requires availability on weekends and holidays. The role is highly responsible and customer service-focused, serving as a point of contact for eco-tourists and residents in Crystal River, FL. The Specialist will provide information about Three Sisters Springs and Crystal River to guests via phone and in person, with or without direct supervision. The position involves professional interaction with employees, customers, and local community members. The Specialist will also facilitate ticket sales for Three Sisters Springs at both the front gate and the Three Sisters Springs Center. This role is responsible for providing general visitor information about Crystal River, Three Sisters Springs, and Citrus County. Duties include in-person ticket sales, driving visitors using a transit passenger van, and other tasks to ensure a high-quality visitor experience. The Specialist will assist the Director with staffing and workload during peak tourist times.

Requirements

• High School Diploma or GED equivalent.
• One (1) year of customer services experience.
• A comparable amount of training, education or experience can be substituted for the minimum qualifications.

Responsibilities

• Greet visitors, ascertain the nature of the business, promote City events, amenities, and activities to the public.
• Provide information regarding the Three Sisters Springs and its history, West Indian Manatees, Florida wildlife, local ecotourism opportunities and general information regarding the Crystal River and Citrus County.
• Complete ticket sales (credit card and cash transactions) in person.
• Perform cash & credit transactions: handling money, making correct change, and maintaining an accurate cash drawer.
• Assist the Director of Visitor Services in fulfilling day-to-day staffing and management needs for the Three Sisters Springs Center and the Front Gate Ticket Booth of Three Sisters Springs Wildlife Refuge.
• Receive and resolve visitor complaints and issues as required, reporting all complaints to the Director.
• Drive visitors using a transit passenger van.
• Complete other projects as necessary to ensure high quality visitor experience.
• Assist the Director with staffing and workload during peak tourist times.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED