Visitor Services Team Leader
About The Position
The Royal Horticultural Society (RHS), the UK's leading gardening charity inspiring everyone to grow, is looking for an exceptional Visitor Services Team Leader at the new RHS Garden Bridgewater in Salford. This role involves leading and developing the Visitor Services team to deliver excellent customer service, ensuring a welcoming experience and managing visitor flow. The position also requires achieving financial targets, contributing to team recruitment and training, and taking a lead on team performance and development. The ideal candidate will be able to work at both a Team Leader and 'hands on' level, demonstrating exceptional interpersonal and communication skills, with a flexible and proactive approach and the resilience and motivation to seek continual improvement of the Visitor Services Team.
Requirements
- Exceptional interpersonal and communication skills
- Flexible and proactive approach
- Resilience and motivation to seek continual improvement of the Visitor Services Team
- Ability to work at both a Team Leader and 'hands on' level
Responsibilities
- Lead and develop the Visitor Services team to deliver excellent customer service.
- Ensure an excellent welcome and manage the flow of visitors into the Garden.
- Achieve financial targets including new membership conversions, gift aid donations and guide book sales.
- Contribute to recruitment, induction and training of new team members/volunteers.
- Take a lead on team performance and development reviews.
- Report daily sales figures to the Visitor Services Manager and relevant departments.
Benefits
- Flexible / agile working is offered depending on the role
- Free parking for staff working at one of the five gardens
- Free access to all RHS Gardens and Flower Shows
- 20% discount on all RHS Retail
- Discounted food and drink from the catering outlets at the gardens
- Employee discounts at high street retailers and cash back scheme
- 25 days’ holiday (increasing to 28 and 30 with service)
- Bike to work scheme
- Pension with employers’ contribution, which increases with length of service
- Employee Assistance Programme for staff and immediate family
- Monthly Garden magazine and access to gardening advice
- Sponsorship for external studies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
