Visitor Services Associate (Part-Time)

Tennessee Aquarium • Chattanooga, TN

7d • Onsite

About The Position

THE TENNESSEE AQUARIUM, RATED THE BEST AQUARIUM IN AMERICA FOR OVERALL GUEST SATISFACTION, ATTRACTS OVER 750,000 VISITORS EACH YEAR. AS A GUEST SERVICES ASSOCIATE, YOU WILL PROVIDE AN EXCELLENT LEVEL OF CUSTOMER CARE BY ANTICIPATING AND MEETING THE NEEDS OF ALL OUR VISITORS.

Requirements

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions
• Ability to perform frequent and/or repetitive physical activities

Responsibilities

• Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
• Addresses complaints and provides prompt service recovery in a calm and professional manner.
• Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
• Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
• Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents.
• Communicates professionally via a two-way radio.
• Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
• Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed