Visitor Services Assistant

Cornell University•Ithaca, MI

6d•$23 - $24•Onsite

About The Position

The Visitor Services Associate supports daily gallery and reception desk operations in accordance with Museum and University policies. Responsibilities include greeting visitors, answering questions and phone calls, and managing keys, access cards, and activity logs. The role also involves maintaining parking, maintenance, and vehicle records, along with providing general administrative support, including sorting and distributing mail. The Johnson Museum of Art houses a diverse collection of 40,000 works spanning 6,000 years, representing cultures from around the world. The Museum hosts exhibitions and programs that showcase new research and perspectives through collaborations with Cornell faculty, students, scholars, and cultural communities. It supports Cornell’s academic mission by hosting approximately 350 class sessions annually and promotes community engagement through educational programs serving more than 6,000 schoolchildren and regional teachers.

Requirements

High school diploma and some related experience, or an equivalent combination of education and experience.
Self-motivated, resourceful, reliable, encouraging, and team-oriented.
Strong customer service and interpersonal skills.
Effective written and verbal communication skills.
Detail-oriented, with the ability to multitask effectively in a fast-paced environment.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

Advanced working knowledge of Microsoft Office 365 applications, including Word, Excel, PowerPoint, and Outlook.
Experience using 25Live or a similar web-based scheduling and calendar system.
Experience operating audiovisual (AV) equipment.
Strong initiative and the ability to work independently.
Background in security, event planning, and mentoring preferred.

Responsibilities

Greet visitors, school groups, tour groups, clients, and presenters; provide information about the Museum, Cornell, Ithaca, artwork, and local events.
Register participants for educational programs, track visitor and staff attendance, maintain parking logs, and ensure compliance with parking policies.
Answer multi-line telephone calls, respond to inquiries, redirect calls, and take messages.
Monitor the lobby and galleries, maintain a welcoming environment, assist visitors, and ensure adherence to Museum policies.
Log daily activities, distribute and track keys and access cards, maintain authorized access to secure spaces, and follow established security protocols.
Inspect incoming and outgoing artwork, mail, packages, and personal belongings; coordinate safe building access for maintenance, construction, and other outside workers.
Report incidents and pertinent information to the building coordinator, manager, and appropriate staff.
Sort and distribute incoming U.S. and campus mail, maintain lobby signage, package and mail catalogs, and provide general administrative support to Museum staff.
Create and maintain 25Live facility reservations, update event schedules and calendars, and coordinate logistics with Cornell and external clients while following Museum security requirements.
Develop and maintain digital tools and documents to support reception operations and provide data for leadership, including grant requests.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study
Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program