Visitor Screener-TH Lobby-Evening Shift (37.5 Hours)

NYU Langone Health • New York, NY

3h • Onsite

About The Position

NYU Langone Health is a fully integrated health system focused on achieving the best patient outcomes. The Visitor Screener position involves welcoming and screening all visitors, vendors, patients, and employees entering the hospital. The successful candidate will operate independently, utilizing excellent communication skills to enforce visitor and employee-screening policies and control access into the hospital.

Requirements

• Bachelor Degree
• 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations.
• Attention to detail, organization, and ability to navigate potentially stressful situations.
• Must be self-motivated and able to operate independently.
• Ability to effectively communicate with all levels of the organization.

Responsibilities

• Perform other duties as assigned.
• Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
• Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening.
• Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.
• Properly takes the temperature of patients, visitors, vendors, and employees.
• Triage and escalate clinical concerns if patient fails screening to appropriate clinical departments.
• Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to Emergency Department, etc.)
• Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
• Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.
• Maintains strict confidentiality related work information (in accordance with HIPPA)
• Functions as a respectful member of the health care team.
• Cooperate and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees.
• Assists with escorting patients to their appointment/procedure if necessary
• Have the ability to efficiently and effectively respond to information request and ability to multi-task.

Benefits

• comprehensive benefits and wellness package
• robust support system for any stage of life
• financial security benefits
• generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care
• extensive resources and services designed to enhance your overall quality of life for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees