Visitor Screener-TH Lobby-Day Shift (37.5 Hours)

NYU Langone Health•New York, NY

1d•$50,205 - $54,795•Onsite

About The Position

We have an exciting opportunity to join our team as a Visitor Screener-TH Lobby-Day Shift (37.5 Hours). In this role, the successful candidate The Visitor Screener welcomes and screens all visitors, vendors, patients, and employees entering the hospital using excellent communication skills. The Visitor Screener operates independently and is responsible for access control into the hospital by ensuring visitor and employee-screening policies are enforced.

Requirements

Bachelor Degree
2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations.
Attention to detail, organization, and ability to navigate potentially stressful situations.
Must be self-motivated and able to operate independently.
Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

Perform other duties as assigned.
Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening.
Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.
Properly takes the temperature of patients, visitors, vendors, and employees.
Triage and escalate clinical concerns if patient fails screening to appropriate clinical departments.
Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to Emergency Department, etc.).
Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.
Maintains strict confidentiality related work information (in accordance with HIPPA)
Functions as a respectful member of the health care team.
Cooperates and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees.
Assists with escorting patients to their appointment/procedure if necessary
Have the ability to efficiently and effectively respond to information request and ability to multi-task.