Visitor Member Services - VMS Representative

Saint Louis Art Museum•St. Louis, MO

1d•$17•Onsite

About The Position

The Visitor and Member Services Representative (VMS Representative) is responsible for delivering exceptional customer service and hospitality. This role involves selling tickets, promoting museum memberships, and answering a wide range of visitor inquiries. The position is on-call and temporary, with a 6-month term, and requires flexibility in scheduling to meet the needs of the museum, including evenings, weekends, and additional shifts beyond a set weekly schedule.

Requirements

High school diploma or G.E.D. is required.
Customer service experience is required.
Problem solving skills are required.
Computer literacy is required.
Must adapt to frequent changes of routine and pace due to unpredictable visitor needs without loss of efficiency or composure.

Responsibilities

Welcome visitors to the museum.
Establish and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds.
Assist visitors at the welcome desks, ticketed exhibition entrance, coat checks, lost and found, call center, and box office.
Use multiple software systems to process transactions and to complete closing reconciliations.
Actively promote and process sales of museum membership, maintain accurate database records, and assemble membership packets for mailing.
Provide current information on collections, exhibitions, programs, and events.
Sell tickets to Ticketed Exhibitions and on-site programs.
Scan tickets, manage lines, and explain how to access the audio commentary at the ticketed exhibition entrance.
Provide information about and directions to other Forest Park institutions as well as other St. Louis tourist destinations.
Perform other related duties as assigned by a Visitor and Member Services Supervisor or Lead.