Visitor Information Specialist

Santa Rosa County•Navarre, FL

4d•Onsite

About The Position

Provides visitor information, public relations and administrative support to the Tourist Development Department. Serves as a front-facing representative by greeting and assisting visitors, answering inquiries, distributing promotional materials, and supporting the promotion of local attractions, events, and visitor experiences.

Requirements

A four-year high school diploma or its educational equivalent; supplemented by two (2) years of tourism, marketing or hospitality industry experience; or an equivalent combination of education training and experience that provides the required knowledge, skills and abilities.
Must be computer literate.
Experience with Microsoft Word, Excel and PowerPoint is required.
Requires a valid driver license at the date of hire and maintain said license while employed in this position.

Nice To Haves

Experience using social media platforms (e.g., Facebook, Instagram, Pinterest, YouTube) to share or promote information is preferred.

Responsibilities

Greets visitors in a friendly and professional manner; provides information and gives direction to visitors relevant to area attractions, activities, lodging and festivals.
Handles incoming phone calls; responds to information requests; directs calls appropriately; maintains records of daily contacts.
Prepares correspondence, informational and promotional materials, documents as well as department and statistical reports, maintains and updates conference room calendar.
Monitors beach flag conditions and postings.
Maintains and organizes tourist information, to include inventory of brochures and flyers.
Markets display space and orders tourist information from restaurants, lodging facilities, campgrounds, attractions, state and national organization.
Ensures the visitor information center is neat and adequately supplied.
Monitors contacts for bed tax partners and tourism related partners.
Coordinates details of events such as tradeshows and business meetings; monitors event timelines to ensure deadlines are met.
Assists with student appointments and special programs for the department.
Travels in-state and out-of-state to attend conferences, trade shows, and to assist with trade booth setup and coordination.
Interacts with the public in an effective and courteous manner.
Assists with monitoring social media engagement (comments, questions, messages) and relays items requiring follow-up to appropriate staff.
Communicates effectively with advertising or marketing partners regarding social media needs and promotional priorities.
Must demonstrate commitment to our mission, vision, values and goals and represent the County in a professional, dignified manner at all times both in actions and appearance.
May have a role in the County’s disaster preparation and/or disaster recovery efforts, as designated in the County Comprehensive Emergency Management Plan; may be required to work before, during and/or after an emergency.
Must be able to meet minimum attendance standards.
Performs related duties as required.