Visitor Experience Team Leader - Tours & Tastings

Sazerac Company • Frankfort, KY

5d

About The Position

The Visitor Experience Team Leader - Tours & Tastings is responsible for supervising and facilitating all tour and tasting activities that occur at the Distillery; manages all Tour Guides and makes sure special and VIP tours are accommodated. The Team Leader is charged with creating raving fans of Buffalo Trace Distillery and our products through unique and enriching experiences not found anywhere else in the industry.

Requirements

• Ability and willingness to work non-traditional hours (nights/weekends)
• Excellent oral & written communication skills
• Undergraduate Degree
• Strong planning and organizational skills
• Ability to project a professional image
• Ability to communicate with all levels fo the organization
• Supervisory experience
• Ability to pick up and/or move objects up to 50 pounds without assistance

Nice To Haves

• Working knowledge of MS Office Products (Word, Excel and Outlook)
• Three years supervisory experience
• Experience in customer service, retail
• Experience dealing with VIP guests

Responsibilities

• Supervising and mentoring team members
• Interview, hire, train and develop team members; provide team with timely feedback, both formal and informal
• Actively participate in team member performance management
• Create daily team schedule so that the right people are in the right place at the right time according to business needs
• Order fullfillment - assist with ordering supplies as needed
• Model unbeatable customer service from first interaction to follow-up
• Ensure that operational tasks are completed throughly and efficiently
• Collaborate with department leaders to develop short and long-term business plans to meet and exceed KPIs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager