Visitor Experience Representative

THE BARDSTOWN BOURBON COMPANY LLC•Bardstown, KY

13d•Onsite

About The Position

We are looking for an enthusiastic Visitors’ Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store as well as lead guided experiences throughout the facility. A passion for working with the public and a willingness to be cross trained on all three positions is required. Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.

Requirements

High School Diploma or GED
Must be a self-motivator and a strong team player
Willing to learn new skills
Ability to speak and write fluent English
Positive attitude a must
Must have problem solving skills and the ability to multi-task
Ability to work enthusiastically with a wide demographic of guests
Excellent communication skills with the ability to communicate clearly and concisely, both orally and in writing.
Interpersonal and conflict resolution skills.
Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Detail and outcome orientated with the ability to analyze and interpret data.
Reliable transportation to the assigned workplace.

Responsibilities

Must be willing to cross-train for check-in desk, tasting bar, and retail store
Responsible for taking phone reservations for tours and restaurant and accurately input data into the POS Focus System
Greet and check-in guests for tours and tastings
Responsible for checking guests’ ID to confirm legal drinking age of 21
Ensure that the Visitors Center is set up properly, stocked, and always clean
Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.
Enthusiastically engage all guests upon arrival and departure
Answer questions regarding the tours and give accurate directions to the facility
Assist and lead bourbon tastings and facility tours, while positively interacting with guests
Upon departure, thank guests for visiting our facility and invite them back
Maintain and execute the highest health standards, sanitation and cleanliness in the beverage/bar area to meet local, state and government guidelines
Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.
Ensure a clean, safe environment for all guests and staff
Maintain, monitor, and restock restrooms throughout shift
Must be willing to participate in continuous training and educational opportunities offered by Green River Distilling Co.
Must learn Green River Distilling Co. distillery practices and products
Must be willing to take the company-paid course and become a certified Stave & Thief Executive Bourbon Steward
Commitment for the Company’s ISO program.
Conduct monthly inventory counts of all gift shop and bar inventory
Required to be STAR or TIPS certified through the KY ABC Department within 30 days of employment. This course is company paid.
On-site attendance
Other duties as assigned