Internal Only - Visitor Experience Associate
About The Position
The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts. The Walker places the highest priority on the visitor experience and strives to provide a supportive and respectful environment for all who visit this remarkable institution. All visitor-facing teams share responsibility for greeting our visitors and providing assistance in ways that support extraordinary experiences and repeat visits. Our Visitor Experience Associates provide recognizably exceptional customer service to all visitors. We are only considering internal applicants for this role.
Requirements
- Experience in customer service, tourism and box office procedures desirable.
- Ability to problem-solve in a quick and resourceful manner.
- Ability to handle a variety of operations simultaneously.
- Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
- A willing attitude and positive demeanor
Responsibilities
- Provide recognizably exceptional customer service to all visitors.
- Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.
- Sell daily museum admission, program tickets and memberships. Process transactions through ticketing and client management system (Tessitura).
- Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.
- Assist in crowd monitoring for safety concerns and emergency situations.
- Respond to general inquiries and feedback from guests and members on site.
- Resolve customer concerns in a polite and professional manner.
- Learn and provide thorough knowledge of general event and facility information for visitors.
- Collect survey data from exiting visitors, follow detailed research protocols including careful documentation
Benefits
- Eligible for overtime pay
- Wide range of benefits for both part-time and full-time employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
