Visitor Experience Associate (Internal Candidates Only)

Walker Art Center•Minneapolis, MN

1d•Onsite

About The Position

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In its over 125-year history, it has become one of the most celebrated art museums in the country, known for its innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts. The Walker places the highest priority on the visitor experience and strives to provide a supportive and respectful environment for all who visit this remarkable institution. All visitor-facing teams share responsibility for greeting visitors and providing assistance in ways that support extraordinary experiences and repeat visits. Visitor Experience Associates provide recognizably exceptional customer service to all visitors.

Requirements

Experience in customer service, tourism and box office procedures desirable.
Ability to problem-solve in a quick and resourceful manner.
Availability to work a flexible schedule, including weekends, evenings, and holidays (as required by museum operations)
Ability to use technology to perform essential job duties
Possession of a personal mobile device capable of supporting work-related communication (e.g., 2FA, messaging, or scheduling applications)
Must be eligible to work in the United States without the need for employer sponsorship.

Nice To Haves

Ability to handle a variety of operations simultaneously.
Demonstrated ability to work effectively in a team environment
Interest in art, museums, or cultural programming

Responsibilities

Provide recognizably exceptional customer service to all visitors.
Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.
Provide thorough knowledge of general event and facility information for visitors.
Sell daily museum admission, program tickets, and memberships.
Process transactions through the ticketing and client management system (Tessitura).
Respond to general inquiries and feedback from guests and members on site.
Resolve customer concerns in a polite and professional manner.
Proactively approach exiting visitors to invite participation in surveys and collect visitor feedback data.
Follow detailed research protocols, including careful documentation.
Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.
Assist in crowd monitoring for safety concerns and emergency situations.