Visitor Connector

Minnetrista Museum & Gardens • Muncie, IN

6d • Onsite

About The Position

The Visitor Connector creates a positive experience for all guests upon arrival, connecting them to available and future experiences, and directing them to appropriate staff. This role serves as a Minnetrista ambassador through excellent customer service.

Requirements

• Excellent verbal and telephone skills and a clear speaking voice.
• Professional attitude and appearance.
• Sound interpersonal and communication skills.
• Organizational skills.
• Ability to prioritize multiple projects/tasks.
• Good record keeping skills.
• Able to work with individuals of all ages and backgrounds.
• Aligned with Minnetrista’s cultural values and visitor-centric focus.
• Ensures effective working relationships by cultivating and maintaining professional credibility with all staff, administration, and volunteers.
• Demonstrates maturity, sound judgment, positive attitude, and works collaboratively with peers and colleagues throughout the organization and community.

Responsibilities

• Engage visitors in casual conversation to welcome, orient, and connect to available experiences; listen to the visitor and offer solutions when appropriate.
• Inform visitors about future programs and events to cross-sell these experiences.
• Process admissions, program & room reservations and other sales using a database.
• Provide customer service by assisting walk-in visitors, processing telephone calls and directing internal communications (phone, email and radio).
• Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.
• Perform all other duties required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed