Visitor Ambassador

West Tennessee Healthcare • Dyersburg, TN

9d • Onsite

About The Position

The Visitor Ambassador is responsible for administering all aspects of general wellness screening and questionnaire for visitors prior to entry into Jackson-Madison County General Hospital (JMCGH). Employee is subject to call back and overtime as required by the hospital.

Requirements

• High school diploma
• Adaptability to software applications.
• Knowledge of healthcare environment to effectively assess and prioritize communication needs.
• Above average verbal skills required in giving accurate instruction, communicating effectively with hospital staff, patients and families.
• Ability to work directly with a patient during Virtual Visitation with regard to patient positioning, ability to verbalize, vision, etc.
• Ability to perform office procedures as required.

Nice To Haves

• Retail, customer service or other experience as a front line staff preferred

Responsibilities

• Provide friendly verbal greeting to anyone entering JMCGH.
• Shows compassion, empathy, and kindness in all interactions with patients and visitors and understands that rudeness is never acceptable.
• Ability to understand visitation guidelines and will always make patient/visitor safety a priority.
• Ask every non-staff visitor to stop for a brief screening.
• Perform general wellness screening using the screening tool provided by WTH Administration.
• Screening may require minimal physical contact and verbal questions and is subject to change periodically.
• Provide any personal protective equipment required for visitors by WTH Administration.
• Must be available to work various shifts ranging from 5 am to 8 pm and weekends.
• Performs related responsibilities as required or directed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED