Vision Clinic Appointment Scheduler - Call Center (Full-time, On-site)

Bridgeview Eye Partners • Maumee, OH

9d • Onsite

About The Position

This is a call center/medical office environment where the Scheduling Coordinator will be the first point of contact for patients. The role requires balancing professionalism, compassion, and organization while helping people and keeping things running smoothly. The ideal candidate will enjoy talking to people, keeping systems in order, and ensuring patients feel cared for.

Requirements

• High school diploma or equivalent required
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Nice To Haves

• Previous medical office experience preferred
• Proficient with EHR and optometric medical terminology

Responsibilities

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Benefits

• Competitive hourly wage based upon experience
• Medical
• Dental
• Vision
• 401(k)
• Paid Holidays + 2 Floating Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED